SmartStop Self Storage - Concord - 1597 Market St

Flexible and supportive team. Good space/location.

SmartStop Self Storage in Concord gave me one of the worst customer service experiences I have ever had. I reserved online, paid in full the day before move in, and when I arrived they refused to help me because their “system was down.” They never told me their office hours, and even after confirming over the phone that I could come after work, they changed their story and denied me access. Their “courtesy” was leaving my unit open, but the unit was filthy, smelled like rodent urine, and the door was broken so I could not even use it. Customer service said no one could help because the office was closed. I went to another company the same day and moved in instantly with zero issues. When I canceled, SmartStop refused to refund me fully and charged me for a lock I could not even use. This place is dirty, outdated, and completely unprofessional. I will never use SmartStop Self Storage again and strongly recommend choosing another facility.

Was in the market for a new storage my old one no names went up $100 smh so I called around and this one was right up my alley thanks for the deal

The young lady was very helpful and the Facility seems to be very secured

Great location and a wonderful promo value. Go snag you a deal because this storage facility has one of the lowest cost and highest promo values around. I will keep my storage unit for a long while. Thank you for keeping the grounds safe and secure, clean and friendly.

I was very impressed with the staff at this particular storage facility. The young ladies were absolutely helpful,knowledgeable, relatable and understanding.It was an easy and hassle free transaction. The facility is extremely clean inside the office and out on the storage grounds. I noticed it was a very quiet location, and respectful people. I will definitely grab another storage in my future from here.

Needed a last minute storage place and looking for one at a reasonable price and no commitment is not easy to find. Fortunately we found this location and we are so glad that is affordable, the units are clean, the staff is very friendly, they explain everything clearly and helped us all the way, definitely recommend this place!

The storage got sercuity 24 hrs and keeps it clean

Nice area, with friendly staff, and affordable prices. I'm happy to store my treasures here.

The details of the loss don't matter. The important thing is Self storage was there to help. They had experiences with theft and other crimes and did not join in. They have multiple SAFET protocols TO KEEP STORED ITEMS Sfe.itooks to be as good as it gets

I had a unit at Public Storage. They are only open from 9:30-5:00. I couldnﾃ｢竄ｬ邃｢t get there during the week. This place is open from 6:30-8:00 I can get there either before OR after work. It is secure and clean, the unit is HALF the price and the young lady at the desk was exceptionally helpful.

Quick and friendly. Very informative

I was helped by Kennedy and she was extremely helpful.

I needed a last minute unit in the Concord area. Not only did they actually call me to verify when I booked it on a Friday; they were incredibly helpful when I arrived the next day. During every aspect of the process, there was a real person helping me -- not an automated line. Highly recommend!

Great Location right across from my home. I now have easy access anytime I need . Great storage access hours and they have Security patrolling after hours. Young Lady working @ the front desk was very Friendly and gave me all the details I needed straight and honestly. Great price for size I was looking for.

I'm satisfied with the layout, but it could of been a way better experience if the young lady that assisted me was nice

Price is decent, facility looks safe.

Everything took 30min quick and fast.

Great! Accessible to the main roads!

Staff was very accommodating and answered all questions. Even got me a deal i didn't know about and made this part of my very difficult move much less stressful.

I spent a bit of time searching for self storage that was affordable, and found this facility.

Great location. Staff was friendly and courteous.

Staff is great, everyone is super friendly and sweet. If you show respect they will give it back to you 10xfold!

Facility is in a sketchy part of town but the price is right and they seem to be on top of their operation.

One of the most affordable storage solutions in the area.

Forced onto paying insurance on unit.Felt like a switch and bait

Very conveniently located. Nice and clean. Good people working there. Very helpful and kind.

My arrival was flexible and I was able to get my unit a day early. I also had the option of sizes and was able to look a multiple units .

Customer service just doesnﾃ｢竄ｬ邃｢t exist. No maintenance. Potential roof leaks: First, they told us the light was out in our unit prior to renting it to us, and that they "weren't allowed to change it". They suggested we use a flashlight! It was 10 feet or less off the ground. A one-step stool, box or chair could reach it! On my SECOND visit, they got very aggressive and confrontational because I didn't know how to open the vehicle gate to get out. We were never told that a code was needed for the exit as well. On our first visit it just opened when we pulled up, so we thought it sensed your car. The keypad is 50 plus feet from the gate, so not obvious. After I was stranded inside for 15 minutes and then they argued with me for 5 more minutes, I asked for our contract. It was supposed to be emailed to us when we signed up, but that didn't happen. They refused to email it again, then after all my wasted time they said: "We can't give you your contract today because we just punched out. Come back again". You were open 2 minutes ago arguing with me and this is my SECOND time here! I complained about this to the national support number and was told we would hear back from the store manager and the district manager. A month passed before we got a call from the district manager. The district manager was intelligent and respectful. When we picked up our Contract, the clerk was so dismissive that she didn't let us ask any questions. While we waited, she actually picked up a personal phone call and ignored us. Once again, the bulb was out and we had to change it ourselves. We also discovered while moving our items that they were wet from a possible roof leak. Each time we've had to interact with them since, they've been dismissive and aggressive, particularly the manager. I'm going to assume she just has a personal problem with my family because we complained, but she could just have an unpleasant and unprofessional disposition.

They told us the light was out in our unit and they "weren't allowed to change it". It was 10 feet or less off the ground. A one-step stool, box or chair could reach it. On my SECOND visit, they got very aggressive and confrontational because I didn't know how to open the vehicle gate to get out. We were never told that a code was needed for the exit as well. On our first visit it just opened when we pulled up, so we thought it sensed your car. The keypad is 50 plus feet from the gate, so not obvious. After I was stranded inside for 15 minutes and then they argued with me for 5 more minutes, I asked for our contract. It was supposed to be emailed to us when we signed up, but that didn't happen. They refused to email it again, then after all my wasted time, they said: "We can't give you your contract today because we just punched out. Come back again". You were open 2 minutes ago arguing with me and this is my SECOND time here! I complained about this to the national support number and was told we would hear back from the store manager and the district manager. Its been weeks now, and no one has contacted me or given us our contract. Customer service just doesnﾃ｢竄ｬ邃｢t exist.

The girls in the office went above and beyond to keep me as a customer they worked out any issues I had the customer service at smart stop is exceptional

The girls in the office were great place was clean great benefits as far as security goes the onsite manager lady was a pleasure I feel safe knowing she cares about her job and duties

Only the price is nice. Maintenance might be an issue as well as customer service

Resolve my issues very fast. Good customer service overall

Fast process , just have issues with code gate

The young lady in the office made the sign up very easy and was very friendly! Made me feel right at home and answered all my questions!

Satisfied with the whole process.

I was satisfied with the service

The process and lease was quick and easy. The staff was very efficient and moved us through the process. They showed us the space and done. The only issue was you have to buy insurance and this is not quoted in the price. Something to take into consideration when price shopping. They spring it on you once the lease is in process and at that point you are already committed. This is the only thing that keep a full five star rating.

Friendly and helpful staff. Clean

I'm very upset with the owners or Regional Manager. I'm not sure who is calling the shots to repair the gate. You see, the gat can only be operated manually so instead of paying the money to get the gate repaired the following day or two they decided to majorly inconvenience all the tenants they decide to save a little money. What they have done is to limit the gate houes to thier office hours. Now the regular gate hours were 7-10pm daily, now office hours are approximately 9:30am to 5:30pm during the week. Sat 9-4pm, Sun 10-1:00 pm. This utterly ridiculous trying to save a buck at the tenants expense. It has been almost 2 weeks since the gate went on the fritts and this is costing alot of people MONEY & INCONVENIENCE. Please note that I've been a tenant off and on for 30 years, the previous owner would never let something like this go on for almost 2 weeks. It go's to show you what they really care about and that is money. Would you want to rent from people like this? I'm not! Moving out soon and they are overly priced too. Have a great day!

Great moving in experience. Love the drive up access

I was able to reserve on line and received a timely follow up call from the Management when it was getting later in the day just to confirm a time to fill out the paperwork. Given that we were moving that day we could have missed coming in on time which would have been a problem with our removing van. Staff is on it!

Quick and efficient processing at the office. Unit is easy to find and access.

The male clerk at this facility had made my rental registration a very pleasant experience. He was very helpful. Not only did he allow me to pick from the available units, he even allowed me to create my own gate code to something I would easily remember, which was astounding! No previous storage place has ever provided me with such services. I'm looking forward to the continuance of great experiences here with storing my items.

Ryan was very helpful in setting us up with the unit and making the process quick and simple.

Ryan was great to work with and the manager very helpful.

Overall is fair, however when I just rented the unit had no light and the next unit down has a big hole on the door.

Great deals, canﾃ｢竄ｬ邃｢t beat it staff was helpful

Easy, clean, affordable. Check in went smooth and when I arrived at my unit it was clean and neat.

Fast, easy, affordable! Units are clean and easy to access.