Public Storage - San Lorenzo - 15951 Hesperian Blvd

Made my reservations online as I came to the facility April didn't sounding job and explaining all the paperwork as I checked in five stars in the doubt

Easy reservation process. Lots of prior communication from property manager. Great deal

Came in and had a minor issue. Felicia clarified my needs, and she gave me options and solutions to my dilemma to help resolve them. She made it quick, easy, no problems at all. I would highly recommend this location to family and friends.

Tristan was great and very helpful

Overall this was a great experience. I processed all of the paperwork online, paid online and went directly to my unit. The on-site manager was very nice and very helpful. Everything was quick and painless... I would definitely recommend.

Your employee was very courteous and helpful in getting everything done. It is nice to go into a storage facility where people know what is going on.

Pre move in was incredible. Customer service at facility was just OK. But almost understandable, with only one employee in office.

Professionalism

The employees are great and very helpful. I wish the access hours were longer since I get off work at 5pm.

The experience was great. The property manager was helpful and got me set up quickly.

amazing customer service! couldnt have received anything better.

Erika was excellent patient super kind and very helpful..really appreciate her expertise in customer service??

I feel so safe and comfortable storing my things. Even coming in the evening by myself after work. The property manager Briana was so cool too, when I came to register & I've never rented storage before, either. So much of my life is disrupted right now that this takes a huge weight off me, especially as a single Mom. Thanks so much!

Briana was really helpful for me and our company. She set us up very quickly with a space and helped a driver we hired to move some equipment to the space find it and then locked up the doors for us and gave me the key later that day. She is very helpful and very nice to work with. She is a real asset to Public Storage.

Friendly and responsive staff. Briana was great with dealing with any issue I raised. Facility was clean, and it was nice having a centrally located restroom!!!. My door strap broke, and I forgot to mention it to the facility. When I returned a week later a new strap had been installed.

Yesterday afternoon I went in for some information & while there I was assisted by a Miss Jeanette who went above & beyond to make sure I left with no questions unanswered. This location is most convenient for me however, as shown, not all reviews are good ones yet & I wanted to get a feel for the place. It isn't easy to find a place where you feel comfortable leaving valuables & walking away however employees such as Miss Jeanette definitely make it a breeze!

They met my needs quickly.

Great customer service and excellent service!!!

I like the storage place I am renting and wish there had not been a fee, but I paid for it anyway.

This is my first storage unit, the Public Storage 800 number was friendly & helpful in assisting me in my storage unit size needs. At the storage unit staff made the process easy.