A-American Self Storage - West L.A.

Friendly helpful staff that go above and beyond

So far everything about this place has been too easy to deal with compared to the last place. OMG.

Very fast process, very friendly.

Good awesome good good good good good

The manager and customer service representatives provide excellent service with great prices.

Really nice people there. Funky with a forklift to get stuff up stairs but works.

Super friendly. Clean facility.

Great staff, location and pricing. I used to rent here years ago and don't think I will go anywhere else in Los Angeles

I've been at AAmerican Self Storage since they opened. It is a great location, wonderful staff, cool in summer. Cameras are in the office. I've had to change storage units quite a few times since I've been here. The staff always helps. Now, with this covid thing, you have to wear a mask, but you can go into the office to fill out paperwork. The staff is behind plexiglass. They will hold packages for you, and call if you are late on your payment. I love this place & I love the staff. They keep it clean and work with your needs.

Staff is very friendly and helpful! Free use of truck when moving in.

The place has easy access and is clean Chris is great!

The people working there are simply amazing. They are kind, helpful and will go the extra step to make sure you got what you came for.

I had a quick and easy move in. The facility is secure, and the staff are extremely friendly.

Prices were too high but I felt comfortable storing valuables at A American storage.

I am super happy with my storage space at A-American Self Storage. Well maintained and safe. I wish they had extended hours, but for me, it works.

Thank you I had a great experience. Storage unit is great, price is very competitive. I strongly recommend

Everyone from driver to manager was very helpful and friendly.

They made it easy. Very happy to have a storage unit for a great price!

Great conveniently located location at competitive pricing. Did not think this would work for me until I stopped by, met management and saw facility. Was perfect for my needs. A truck was provided at no cost to bring in my belongs. A good lock was provided at reasonable cost and extended hours of access are available from 7am to 6:45 pm. Even sweeter with a AAA discount.

It's been great. Very friendly and convenient.

Name of attendant on duty was fast and knew the right turns. Convenient and fun to do something that was initially framed as a chore.

The staff is great but I wish it was more updated and better technology also adding mini storages will be great

Great. The guy was super helpful and kind.

Theirs is a "practiced system", they know how to efficiently get you in, set up, and on your way. Already the staff grows used to me; I enter the facility and my security key is waiting for me at the desk without me asking.

Welcoming

Sparefoot did not notify me that my reservation expires after a week so when I went to the storage unit with ALL my luggage and items to store, the facility told me they did not have a reservation under my name because it had already expired. Sparefoot should notify their customers that this occurs. The facility ran out of lockers at my rate and size but they upgraded me to a new, bigger locker and gave me the original rate so they were really nice and understanding.

While I appreciate the extra security as a result of the double lock system, I don't like their hours of access. I need to access my unit outside of their business hours of 9a-6p.

George Lopez and the rest of the staff is wonderful! They're helpful, courteous, and the best that I've had the experience to work with at a storage facility!

The "pluses" - A reasonably convenient location, $19.95 (plus the cost of a lock) to move in. $45 a month thereafter (payable online) and this includes mandatory insurance. The "negatives" - There is a 2-lock system; a "house" lock and yours. I must sign in, get the key to the house lock then proceed to my storage which is a bin HIGH OVERHEAD. You must pull a ladder over and because of the door configuration, VERY awkwardly maneuver each lock off, hoist your items inside, then go through the equally awkward process of replacing the locks. Return the house key. Staff humorously acknowledge that the process is a "pain in the ..."...Is why, they say, the price is so inexpensive.

Good facility at a great price.

Efficient and professional

I called a few places to check rates. A-American had a better deal. Location was great. Customer service is excellent. Chris made me feel right at home. Paperwork was short and sweet. Facility easy to get in and out.

Place is clean with a few spiders here and there which makes me raise an eyebrow, but otherwise looks good. Never gets too hot. It's a little weird that there's only chicken wire as a roof on my storage unit.... Doesn't seem incredibly secure but I guess we'll see. Staff is very nice, and the value is great! Liking it a lot so far!

The managers at this facility are wonderful.

Excellent warm friendly experience

I just moved here from South Florida & had been researching storage facilities for a while. I decided on this place, as they're in a great central location & are more affordable than other places I had checked out. Upon arrival, I was greeted by the manager & then proceeded to be assisted by Chris Sooy, the Assistant Manager who was super helpful. There was also a lady in the office that day. They were both professional & friendly with a great sense of humor, which was very refreshing after a cross-country move! The facility was very clean & well lit, with security cameras everywhere. I read fellow reviewer Gregory's review & have to honestly say I lol'd when I read that he said it was "popular with the homeless" & thought that some "illegal activity" was taking place? I have no idea what gave him that impression, but I saw nothing but regular folks going in & out of their units both days that I was there, & I definitely didn't see anything that looked suspicious or illegal. The unit I have is above another one, but there's a wheeled ladder right around the corner, so it's no problem. Also, being from FL, I'm used to humidity & was concerned about not having an air conditioned unit, but the temperature inside the whole facility was very cool (actually cold for my FL blood, haha). There are also lots of dollies/h& trucks to use. Oh, & CLEAN BATHROOMS! Yay! The only reason this place might not work for everyone is that their access hours mimic their office hours: Mon-Sat 8-6, Sun 9-6. I think itﾃ｢竄ｬ邃｢s because of their double-lock system. In order to get into your unit, you have to sign in & get their key, then you unlock their lock & your lock on your unit & there's a record of everyone that goes in & out. Those hours are fine for me, & I actually really like that level of security. Overall, I'm very happy storing my stuff here & highly recommend them to anyone. If you're coming from out of town like me, you'll be in good hands with this place, no worries. :-)

Soooo Friendly! So organized. So clean. A real winner!!!

Extremely and surprisingly excellent. Even called a cab for me!

Staff was friendly and helpful. Storage inside clean, but otherwise facility somewhat unsanitary. Seems like it is quite popular with homeless and I would harbor a guess that some illegal activity is taking place. Price is better than other storage facilities in area, but then again, other facilities are more secure, built better, and a great deal more clean. You get what you pay for...

Moving is stressful enough. Placing the majority of your boxed life in a storage facility can break even the strongest. Being new to the West Coast, I knew nothing of the areas or how storage places are around here. I choose A-American Self Storage not only for the convenience of the place but for the special deal & price they were offering and I couldn't be more pleased. Management was on point and helped in more ways than necessary. Friendly, cordial, and had an unheard of sense of understanding with my dilemma. They assisted me with getting the storage size and unit needed, priced to fit my limited budget and not once did I feel like I was being taken for my $. The place is open (and very cold), clean and convenient to get around. Carts and dollies are there for your using and the paperwork process was swift. Only issue is there is no light in my actual unit but the entire building is well lit. I saw many people come in this day and everyone seemed to know the staff well. Highly recommended.

The whole process was very quick and easy. Customer service was very efficient and loading up my stuff into the unit was a breeze.

They accepted the online reservation, showed me a few options, explained the policies, had me fill out papers and pay. They offered a free truck and driver and the move went well. It is clean. There's fun music playing. Always a cart to use. I can take my child and let him play in the hall while I sort through my things. The climate control makes it nice to spend the time there that is required for me to complete my work. I also like the security system. I feel pretty safe being there.

Wonderful and friendly

Awesome prices for any size. Staff was extremly friendly. Just an overall good experience.