Prime Storage - Palm Springs

I wanted to take a moment and recognize the great customer service I received from your company. Initially I was in contact with customer service representatives twice via phone. I am not sure whether I was speaking to the same person both times, but I was pleasantly surprised by the amazing customer service I received. I was a little confused and both CS reps were friendly, courteous and very helpful. Then I met you, Chris! Thank you so much for your excellent customer service. You had just returned from a break, and you were immediately present and ready to go. I appreciate your thoroughness with finalizing my storage unit rental. From the paperwork, the payment/auction process, to viewing the unit and confirming my gate access code worked, you were a true professional. I really enjoyed meeting you. Your personality and style left me feeling confident that I rented my unit from your company. Customer Service is a rarity these days and I love to recognize any positive Customer Service experience when it happens. Thank you to you and your team for gifting me three times in one day! I look forward to doing business with you.

Chris was very helpful on premises when I wasn’t able to be there due to a funeral out of state. He made sure the moving guys did everything correctly, recommended a secure lock for me, and when I was able to go out there to check everything a week later, we changed the codes and he gave me a brief tour of the area where my stuff is stored with the rules for storage again. He was/is very polite and professional. I appreciated it in such a challenging time.

Very cool interior. Excellent customer service. Very clean.

I had movers put my stuff in storage. Chris contacted me, explained the process for move-in, recommended a more secure lock, and scheduled an in-person meet. He was polite, professional, friendly, and accommodating. I received pics of the storage. Everything looked clean and neat. Iﾃ｢竄ｬ邃｢ll know more when I go there in person, but the area seemed good also,

Shows a listing to book a low rate at your facility- then when oush the book it icon it doesnt take you to the low rate its listed but instead only gives you options to book a unit over twice as much as advertised

He helped us choose the perfect size that we needed. And was very helpful. The process was very quick. Storage was clean. Really love the place