Public Storage - South San Francisco - 1900 El Camino Real

The pricing drew me to this facility and I've rented from Public Storage several times before. The women that showed me the unit and rented to me on Tuesday were really great even though the numbering of units is strange. However, no-one told me the facility would be closed at my scheduled move in time. When I arrived the facility was blocked off and I called the number listed for the facility and got a corporate person that said to use another entrance. No other entrance. I had movers and their truck loaded with my furniture and no where to go at 6:00!!! The pavement was now dry but the manager would not give us any time to unload into the space. This was an expensive disaster for me.

She was very patient in explaining how to fill out the forms and about payment and billing for the space. She also mentioned how to enter and exit the property with or without driving in and the hours of operation.

She was so friendly and nice. I appreciated her assistance.

The storage unit is nice and clean. The front desk is very helpful and explain everything in detail including the insurance. I am happy to buy the insurance myself. I went to other storage area and the unit has moldy smell and front desk did not explain things in detail and force me to buy insurance. Louis

Had a very quick and easy move in to my space, no issues at all.

The process of getting a unit, was easy and quick. Thank you!

Excelent costumer service.

1900 El Camino Real location is great! staff is friendly, polite, open until 9pm. I would recommend it.

It is so hard to find the entrance because of the surroundings but other than that all is good.....Dominic is such a helpful and respectful person

Chris is really nice to help me a lot. Good place for storage!

No problems encountered the whole time I rented a storage. Great customer service.

Dominique is very helpful and informative. She gave us the best experience of renting a unit in Public Storage. I really recommend this location for anyone in need of storage units.

Public Storage has given me the chance to make a move, that would have otherwise been very difficult. The facility has all the necessary tools, and the hours work great since I have a full-time job. Thank you!

Dominique was very helpful, friendly, and ready to answer all my questions. This was reassuring since it was my first time using a storage unit.

Edited now that I'm not being pressured to deliver a perfect review. Considering you can't expect much in the way of customer service from a storage place, the staff was a little better than okay, but the quickly rising cost of rent made me leave. First floor units get wet during hard rainfall. 3 stars for service, 2 stars for keeping my stuff dry. PROTIP: Need a dolly? Don't don't bother giving them your ID. Half the time they're not even in the office. One of the yellow dollies has a loose bolt, all you have to do is lift up the handle and the dolly is yours. Also: the lady behind the counter was twice as helpful when the tall guy that pressured me to make this review from corporate was behind her. PROTIP 2: Come in when corporate is around.

The drive up storage is basically on a one lane road. This means if you are loading and someone wants to get to the units in back of you you have to stop and move your vehicle to let them by. The office is very far away and the restroom is only available during their very limited hours. I did not feel safe there by myself after dark. Very noisy due to freeway and Cal Train. Our delivery truck had to back all the way out of the storage facility because there was no space to turn around. The rolling doors were very difficult for me to operate. The only advantage is that they have better cell phone signal than the site in Daly City, and the price was reasonable. The employees were friendly but not very knowlegable. Never saw the same employee on site twice! Another issue is that everyone who came to the unit to pick up their cookies got lost because if you follow GPS for the address it will send you around in circles. Better signage needed at the freeway exit.

Shawna at public storage in South San Francisco has been so helpful and kind. She is the only reason why I am staying there. I've had a rough move emotionally and financially. Shawna has helped me by advising the best options for me. Thank you Shawna!!