Public Storage - Aurora - 16606 E Smoky Hill Rd

Pricing and customer service is excellent

We found a cut lock and missing items from our storage unit at another public storage location so decided to switch. The people at this location were very helpful and friendly and the process was fast in getting a new storage unit.

Extremely fast and easy online experience. Download the app and get easy access to your space. Friendly non aggressive staff, called once left a clear detailed message. I was also looking at another place but their managers called 3 times in 5 hours and sent two emails. Great price here too.

The phone app to open and close gates is not working which was a main reason I picked this unit (I didnﾃ｢竄ｬ邃｢t want to enter codes every time). So that is unfortunate but overall itﾃ｢竄ｬ邃｢s easy to get to my space within the unit and easy to navigate to my space.

Just moved in, but so far Iﾃ｢竄ｬ邃｢ve experienced great service! No complaints. Very easy process to sign up & lease online.

I feel the most confidence in my choice of storage units. This place is secure, the staff are enthusiastic and serious about storing people's prized possessions safely, while keeping unwanted perils(ie. Mice, weather, thrives) far out of reach. You get that extra piece of mind, and with this facility you get it at a very reasonable price that doesn't make you wonder if you'd be better off just selling off the important and sentimentally valuable items that you may not have room for at home.

The entire process was smooth and stress free. They were helpful, friendly and it was just a no-nonsense setup. We're all very happy and highly recommend!

I highly suggest this storage facility to any online need of storage.

Super easy to get a spot completely online! I didn't need to reach out to anyone and was able to complete my reservation online. Of course it is expensive but the facility is very clean, customer service was great when we arrived, AND getting in/out of gates was easy. The app allows you to open gates from your phone which was convenient when the moving truck had to leave after us. Everything has been great so far!

Good price. The app makes Everton easy. What else can you ask for

I completed my rental online, so I didn't have to check in at the office. The email responses that I received were clear and concise--my lock was in my unit, which had been inspected and sealed. When I arrived I opened the gate using the phone app--no worries about pulling close enough to poke buttons or getting wet if it rains. The same app provides access to the building and elevator. The unloading area is flat and level (no curb), there are plenty of carts, and it's very clean.

I was able to move in a day earlier than I originally planned. They were very flexible. It was super easy to access and I feel very safe having my stuff stored there.

Friendly and did great explaining our options.

Clean facility and excellent staff! I feel like my stuff is safe here.

Definitely nice. Only problem, being handicapped, we were slow to approach opening elevator door. Door almost closed. It reopened after walker blocked door from closing. Not a good idea. We were able to get on, the doors closed, but no buttons would function. We sat several minutes wondering what we should do. Luckily someone else summoned the elevator, so we were able to get out. We could have called the front office as cell phones did work on the elevator. (Just a word of caution: if you donﾃ｢竄ｬ邃｢t make it onto elevator first try, enter your code and try again!)

great location and very helpful and friendly staff. the only issue is that my particular building smells terrible.

First I had a great phone call with Reanne who walked me through the whole online sign in process. Then, getting to the facility was easy and the unit itself was prepared for me and clean, and fit everything I needed. I loaded my stuff and was in and out in less than 20 minutes. It was awesome. Very much appreciate and look forward to picking up my stuff later!

I had a really good experience with customer service. Phone and in person help was great! I looked at two storage units and the one without climate control appeared to have water stains onmthe wall. I did not rent that one because of fear of dampness could ruin my things. The climate control unit I did rent is newer, according to the rep, so I hope Public Storage Corp will keep upgrading their facilities.

Employees were helpful they worked with me to make sure I had got what I needed and it is very much appreciated

Not only is it an amazing price. And super secure. But the front staff, Malcolm, was so helpful and understanding. I am very happy I found this place.

Great experience and I appreciate their help.

Overall pretty good. Annoying I have to constantly enter the code

So far so good fantastic place great customer Service

I didn't know my unit was on the second floor. PPerwork had wrong unit number so it waS not contactless as the website informed me.

It was a smooth and easy process.

Very professional, nice, clean and helpful. Explained everything we needed to know. Products available to purchase in their office.

Eric at the Smoky Hill location, in Aurora CO, has been PHENOMENAL! He not only is very personable, he listened to the needs I had for storage space, and suggested different options. He went above and beyond my expectations for maintaining my confidence in Public Storage! My experience was nearly effortless!! Thank you Eric! You are a valuable asset to the company! Public Storage has been great and Heather at Gun Club Rd, in Aurora CO, has been the BEST!! Circumstances have led me to close my unit there, but Heather's AMAZING customer service and terrific personality have made it a difficult and bittersweet goodbye. Thank you Heather!

Public storage was very easy to set up. Everything was ready to go when I arrived. I would highly recommend!

Expectations communicated and met. What I really appreciated is that everything is being well communicated a head of time,.. and things happen as I was told they would. Really has helped ease anxiety over moving things into storage. Thanks!

Unit is very well maintained. The staff is extremely helpful.

Everything from initial paperwork to move in was smooth. Price is perfect

It was easy to sign up. Not much interaction needed with staff. But all was good.

It was nice to be treated like a person, not another sale. Matt was very courteous and kind.

Debbie was great and helped us get settled with the unit we needed. Thanks!

Unbelievable hospitality at this site. Kudos are in order for your representative, Debbie!

Great and easy intake. Wonderful location and clean.

Great staff fast check in, clean

great location and price, easy access, friendly staff

Personnel was very polite and helpful, Storage unit was just what we needed So far everything's been great Thank you

Debbie was so helpful! & was able to answer any & all questions we had. The site is clean & secure. We're very pleased with our storage choice.

Moved here from San Antonio Texas, I was greeted by Eric, never talked to a employe in San Antonio with a positive attitude like him keep up the goodbye work guys

Great and fast service. Clean storage units, quick check in and very reasonable priced, secure units and well maintained. Thank you!

Debbie was amazing!! She did everything she could and more to make this easy!! Have already recommended friends and customers there!

I checked in with Debbie for my storage unit and the service was top notch. She was thorough, friendly and upbeat. I highly recommend.

Lots of hidden fees they donﾃ｢竄ｬ邃｢t tell you up front.

This place is awesome! Check in was quick and easy. Security is top notch and the storage building unit and building are super clean. Love it!

Customer Service person was friendly, helpful and gave us details which were very welcomed.

Clean convenient and friendly

I like it its clean on in side

Eric, on site was just outstanding with his customer service and knowledge. He gave us a tour of the facility and made sure we understood all the security at the site. Public Storage "Great rates and Great people"!

Ryann was great and very helpful

Rep was very helpful and kind.

Jamie the property manager was very friendly and helpful, she took me around the property and made sure the unit I was renting was correct for my needs.

The construction make less space and drive way is narrow.

Accommodated my needs perfectly and swiftly. Storage space was clean and roomy, price was fair (especially that $1 first month!) and the manager was courteous. Great place to keep your stuff.

The best customer service I have ever received!!! Ladies were awesome and couldn't have had a better experience, very understanding and polite.

These women are amazing! We will never use an other storage. Jennifer and Breanna are the best!

Came here today to get some boxes and the lovely young lady Kaily was very helpful. It's been a hard month planning this move and Kaily made it so much less stressful. Thank you Public Storage! You have a great team!

The young lady (Kaitlyn?) who helped me move in was nice and answered all my questions. The price was fair and I got a climate controlled unit. There is no light inside each unit but plenty of light in the common areas, headlamp is recommended.

Everything was a great experience pricing is good units are clean Kaily was very helpful and very imformative about everything i needed to know

Shannon was amazing at giving us all the info we needed to be set up and most successful in moving into the storage unit.

I have always had great customer service whenever I have a question. I found out a few weeks ago that the location on 225 and Tamarac was closing. The lady that helped me was Kylie I hope I spelled her name correctly. She found another location for us, called the new location to make sure they had a unit for us and made the reservation for us. She went above and beyond in my books. With her help she kept us as a customer moving to the location at 16606 E Smoky Hill Aurora, CO. Shannon I believe was her name at the new location was very helpful showed me the new unit and did all the paperwork and explained everything to me. Both lades went above and beyond taking care of me. Great job each lady did at their job.