Extra Space Storage - 7413 - Englewood - Inverness Dr West

Easy reservation and move in process!

I did the online account set-up, where you can just move directly into your unit. I came to the facility during business hours and the office was closed, with a sign on the door saying they would be back. (They never came back). This place has a serious homeless problem. After moving my things into the unit, I attempted to use the restroom. Upon trying to open the door, a gruff man who was in the bathroom screamed through the door to "Get the F away or he would kill me." I jumped a foot and sprinted to my car. This was on a Saturday midday, with the facility's office unattended. Later, when I went back to the facility, there was a homeless man waiting at the motion activated door to sneak past me, which he did. The facility is nice and newish and clean. The sign-up and move-in process was super easy. The location is great, so this place has a ton of potential. It just seems like they need to staff it better and keep a watch out for trespassing. I'm a big man and generally don't worry about my safety. But I did at this place and worry about the safety of the other unsuspecting people who try to use the bathroom. I was also charged $20 for a lock that I was never given. Going to reach out to them to hopefully get my money back.

Super easy and fast check in process, clean facility, great price

Very happy with this facility. Would definitely recommend.