LocalStorage Woodbury

Very good with help, information and instructions

Jeff was most accommodating. Explained all the ins and outs of the facility. A pleasure to work with.

Gary was the person I dealt with directly at the storage facilty and he was an absolute angel. So incredibly helpful and accommodating. He made the move as easy as possible and I feel confident that should any issues arise in the future, they would be dealt with efficiently and promptly. However, the customer service I had while completing my reservation on the phone, was less than desirable. I was never able to speak to a person the first time called, always had to leave a voicemail and wait for a return call. Once I secured a unit, I was told to call right before I was ready to move in and I would be given my unit number and access codes. I did so but did not receive a call back for hours, which ultimately led to me needing to extend my UHaul reservation, as I was not able to unload my belongings. Additionally, the information I was given regarding the storage faciltity's hours was incorrect which again, led to me needing to extend my UHaul reservation for a SECOND time, costing me even more money. To say I was frustrated and disappointed with the reservation process would be a gross understatement. Dealing with Gary at the location was the only saving grace and the only reason I didn't look for a different storage company.

I just started renting there and so far the two guys I dealt with have been awesome. They actually take you around and show you how things work. Most places just tell you where to go. And the inside is extremely clean. I have yet to see garbage or even a piece of paper on the floor. Yes itﾃ｢竄ｬ邃｢s a few dollars more a month then other places but these guys work for it. Very secure and clean.