Prime Storage - Cocoa 3855 US-1

I have used storage locations and have never had the challenges I had with Prime Storage as they tried to push me into purchasing $18/month insurance on my property, which was already covered by my homeowners insurance. I provided initial documents and received multiple follow-ups from Prime Storage trying to claim my homeowners insurance did not cover my stored items. I had to obtain a direct message from my insurance company saying the property was covered and Prime Storage still replied with multiple messages and further requests (many duplicative as I anticipate the individual reviewing the response did not review other items I had already submitted). Your website similarly had errors when I was applying which said I needed to call vs making my online reservation. After I made the call, I noted I had three confirmation codes (from my three attempts) in my emails and had missed calls from someone at Prime Storage calling regarding my reservation/s. By far the worst experience I have ever had renting a storage unit and I will not be using Prime Storage again and will similarly be very vocal about Prime Storage's aggressive attempts to upsell me their insurance to anyone looking for a storage location to rent.

Entry and access was easily completed. Everyone was very helpful

Easy access and knowledgeable person for signing in. Very easy

We had last minutes need for storage. Employees were friendly. Costs reasonable

We are very satisfied with the customer service and the facility.

Customer service was outstanding!!!!

Great staff and friendly Clean business and wide alleys Technology worked throughout efficiently Good communication through email and texts and the office staff Easy access through drive around and from highway Safe and secure place.

5 star, Excellent costumer service, nice place, clean, professional .

The facility is clean. The check-in process went smoothly.