Extra Space Storage - 3160 - Plantation - 5605 W Sunrise Blvd

After being overcharged and then blind sided with rate increases and poor customer service at Public Storage, I did some research and moved to Life Storage. Jasmine was at the front desk and I felt like I was talking to a friend. The facility is clean and very affordable! Highly recommend!

Great 1-800 Customer Service when the front office was not staffed. Helped me complete the first day paperwork and walked me thru the website so I could move in that day!

They were great to accommodate me last minute. Nice lady she was alone and busy took a while to register.

The only thing I do not like is that the unit that I got needs a cylinder lock to secure it. I do not like that it is the only type of lock that I can use on the unit and I was forced to buy it from you and I will never use it for anything else. It is not practical and I think its unethical to force your customers to have buy a specific type of lock to secure their unit. With no price options.

The staff was courteous and very helpful with all my needs.

Cus2 service over the phone was great, but in store. Something need to be done

The rating speaks for itself, nothing else to add.

Both managers bend over backwards to ensure the best experience in customer service. In my case, there was a miscommunication, about the truck. Al did everything he could to resolve the issue and allow us to move in when we needed to.

Although I waited 15 min for the clerk to end his phone conversation with another customer, I was eventually pleased by my assigned unit, the price and customer service from that point on. If it were not for the initial wait, the rating would be higher