Public Storage - Aventura - 21288 Biscayne Blvd

Good cleaner and good service

The storage was nice and clean

The facility is nice and staff was friendly.

Fast courteous service Showed me the storage space and was very helpful

your staff was great

Mikey was great she helped me with everything and explained me all that I needed to know It was an awesome experience I recommend this location 100%

Staff was friendly and helpful. Facility is spotless. First time user and surprised at ease and friendliness of staff. VMG

The personel is very helpful and friendly.

El servicio al cliente en elegir lo que yo necesitaba fue muy bueno dando las mejores opciones de lo que podrﾃδｭa rentar. El tiempo de espera desde que ingrese y alquile mi bodega fue optimo....muy profesional todo, gracias.

Great Storage place. No hassles, great staff

Excellent customer service

On sunday at 8:00 pm no moving cards available. And there was no cars on parking lot. Unable to move my stuff from car to storage... wait about one hour... no cards...

Courteous, professional and helpful staff. Clean and easily accessible facility.

The entrance doors sometimes are broken and then they keep them open.

I am happy with your service, that is why i was coming back. Thanks! Julia

Great Services. The only thing that you should improve is to communicate all fees and the mandatory assurance in the web site. I was got by surprise when I went to the PS and learn about it.

Connie is just amazing she knows her Business and informed us on all available options. Loved her we signed up today because of her. Great team at that location including Alicia and Latoya

Clean, security is a high priority, helpful staff. 1st month is cheap, but after that the price jumps drastically. Also, they will charge you $20 for a lock, but you don't really need one if you have a large pad lock

Today I had the pleasure of being helped by Connie Lawson when I stopped at this public storage facility. She was inundated with customers at the counter, phone calls and to add, she is responsible for responding to on line reservations within 10 minutes. All the while she treated everyone professionally, with a smile and provided excellent service. This employee is a great asset to public storage and is a welcomed refreshing difference from what is unfortunately the norm now a days. The facility is well kept and the air conditioning was cool.

Staff here is consistently helpful and the facility is always clean and kept at a good and comfortable temperature. Especially helpful is Horacio who rented me the space and has been available for any questions even though he has moved to another facility. Highly recommend Public Storage Aventura

I had a problem with staff at this location, but spoke with the District Manager (John) who was amazing, and he took care of everything. A really nice guy who really cares about providing high quality customer service. He said he would work with the staff to improve the customer experience. I am satisfied.

The employees were very helpful and nice. They were able to upgrade me to a climate control unit last minute.

I have recently relocated to South Florida and was in need of a climate controlled storage unit. Back in NC I was happily using a different provider and initially went to one of their Florida locations. While moving everything in both my son and I realized that the facility was quite hot and humid - inside! It was not what was expected and totally unsatisfactory - we checked out another of their locations and while a little bit better - still "in my opinion" not true climate control. **Enter Public Storage and their onsite manager Alicia. First and foremost, their facility was both cooler and less humid than that other company - a much better environment for my belongings which included some oil based artwork. The facility is extremely clean (unlike others) and Alicia, the onsite manage, is extremely helpful, accessible and friendly. This started with my first call and continues with each and every encounter - she seems to have a permanent and sincere smile on her face and you can tell she wants to provide a positive experience to all of her customers. I also like the fact that Public Storage has an emphasis on security - it's been my field of work for decades and it is important. Their gate codes do not follow a pattern as found elsewhere - random numbers are generated making it extremely difficult for anyone to guess your code. Additionally, you need to enter your code to use the elevator and it only allows you to go to your designated floor - another significant safety factor! So far, I've been extremely impressed with the facility, the company and most of all, Alicia as she is the face of Public Storage - at least at this Aventura location. I hope management/leadership above her recognizes her for the professional and positive image she portrays and provides to her customers - it is so very much appreciated!!

nothing more to add

Rep. Described all options so we could make an informed decision.

We were well looked after and the day we had to lift our luggage, everything was perfect. Sincerely,

I'd recommend this Public Storage facility.

Staff was very courteous and professional. Melissa showed me different units and answered all my questions. Very satisfied with the experience.

I saved a lot of money and I enjoyed the friendly atmosphere Thank you