CubeSmart Self Storage - Norcross - 5180 Peachtree Industrial Blvd Nw

Great Service, Perfect Location

Excellent Customer Service Repeat Business

Doug was very informative and helpful. Thanks for making it easy

Stephanie had made my experience wonderful. She was not only professional during this Coronavirus, she displayed safety measures not only for herself but also for her customers. Stephanie takes her position in the company very seriously. A beautiful person.

Very attentive and fast response. Excellent customer service!

The manager, Stephanie went above to make sure that all my needs were meet. I need use of the truck and it was book for the day I needed it, but she made possible for me to have the truck that day.

By far the best storage service Iﾃ｢竄ｬ邃｢ve ever used. Very friendly and accommodating.

Iﾃ｢竄ｬ邃｢ve never used a storage unit before so I didnﾃ｢竄ｬ邃｢t really know what to expect! I love that they play music all throughout!

I chose this facility because it had the lowest price. The customer service is the worst ever. When I came to pickup the truck I was NOT told about paying a cash deposit so I left and returned later to find out they were closed for lunch. I stood up outside watching as the representative eat lunch while I waited. It was too late in the day to move so I called customer service to reschedule. When I came back the next day I got a phone call as I was about to turn in the parking lot that the truck is not ready for pickup. So another day off to a late move to rush back before they close to return the truck. One month later, I am still waiting for the executive escalation department to call me back regarding this issue.

Professional and very polite at all time.

Took faster than expected. No issues. Good information and assistance.

Very friendly, helpful staff and quick to get you checked out, also carry the packing items i needed at great prices.

So far very good. I have used Cubesmart (different local) before and have been pleased.

useful

Storage facility is clean. Seems secure enough. Carts made available to customers for moving furniture, boxes, etc. are in poor shape. Also, I was forced to buy redundant insurance coverage at the time of the rental because they failed to tell me that I needed my homeowner's policy's declarations page when I called them ahead of time specifically to ask what I needed to bring with me. Just keep that in mind so they don't scam you on it. And then they wouldn't post my negative review on their site (despite sending me an email that my review was approved and up), so just be aware that their glowing reviews over there are inflated.