Public Storage - Lilburn - 460 Beaver Ruin Road NW

Up to this point everything has been fine. I deeply resent being forced to complete this survey. I am only doing so to stop the spamming emails. Please reconsider this tactic.

I needed a garage to put my car in because I was going to travel overseas for one month and I trusted Public Storage in the sense that the spot was going to be a decent one, but it was not. The garage's floor was too high for my car (a Honda Civic) and it was almost impossible to put it in. I even broke the right rearview of my car and got a scratch trying to fit it inside. Absolutely nobody there to answer the phone, neither a chat. Just no one. I had to call a friend who came and did the best, we tried putting the car using reverse but we had to go to a car items' shop at 8 or 9 pm to get a thing and after many attempts, we could place the car inside. I had a really bad time and I wonder how will I take my car out when I arrive on January...

Just top notch service rendered

The first time I went the person inside was very helpful. Since the initial day, I have been to the storage facility everyday at different times and no person ever seems to be in the office or answer the phone. I actually heard 2 other renters say the same thing. I was looking for the office person at 3:30pm and the sign in the door said will return at 12:40pm? And no one was on property either, as I searched up and down each row. Let's hope I don't ever have a problem.

Twanna is very nice. She always welcome us with a smile. She has very good customer skills

I received excellent & fast customer service from Twanna Today. I'm happy i chose this location.

Thank You Annette for helping me today! I am very pleased to know you are managing the property! Your kindness meant so much to me!

Dianna was a great customer service manager. I arrived a little late and she helped me out no problems. Made sure I had the correct size unit and everything. It was also really nice to have the ability to fill out all the paperwork online so when I showed up all I had to do was sign. I even paid for the first several months ahead of time so I wouldn't have to worry about paying another bill as I transition to move into the area. Thank you for a great experience ^_^

Diana was very friendly from the moment she called to confirm my reservation. When I arrived at Public Storage she was even friendlier in person. The process was easy and she was very very helpful and professional!

Tawanna was extremely pleasant. Couldn't have asked for a better property manager.

She was awesome