Hawai'i Self Storage - Kapolei West

The woman who checked me in was awful. She was curt, unfriendly and frankly rude. Your check in docs said if I filled out the online registration and paid that I could go directly to my unit. NOT TRUE! I had to fill out additional paperwork standing there at the counter. When I showed her the docs you sent me, she dismissed it with a wave of her hand. The code did not work. I had to try over and over and finally she gave me a temporary code. Then I had to climb a huge ladder to get to my box. I am 70 years old and would never be able to handle lifting my stuff and climbing the ladder. This should be disclosed beforehand. If your staff had been pleasant and accommodating all this would not be too much. As it was this was an extremely unpleasant experience. Where is my refund?

Appreciate the customer service

See above the above note for FYI

We were looking at numerous other storage facilities. The cost was a bit higher than the previous ones and the deciding factor was the great customer service we received.

The staff was really nice and efficient. Paperwork was completed in no time. The facility is in good condition and itﾃ｢竄ｬ邃｢s clean. I like this location because itﾃ｢竄ｬ邃｢s quiet and it feels safe.

The ladies in the office were amazing, quick and efficient. Made things so easy for my mom. Very clean and secure place.

I cannot speak for their regular pricing as I rented a unit on promotional pricing but what I paid was not too expensive. Friendly staff

Excellent, fast & efficient servicing. 100% satisfied.

Mel, thank you so much for making the process so easy! Youﾃ｢竄ｬ邃｢re customer skills is greatly appreciated! The cleanliness of Hawaii Self Storage is Beautiful! God only sends the Best! And You Mel, Were The 1ne!! Mahalo!!

I want to thank Janlyn For awesome customer service Love the Ac units Clean place Love the security gate

When we came to put things in the storage there was only one ladder. Also the people who have the storage across the hall had their things up and down the walk way making our unit inaccessible. They were rude and angry. Overall making me question how easy it would be to come and go. This was about 5 pm Sunday.

Thanks for offering a convenient , easy, secure, place to keep my things!

Nice facility and climate controlled

The service provided was really awesome the person that helped me was friendly and nice the site was nice and site was nice and clean she had provided good customer service. Awesome services

Overall great, it seems like it has one of those carts to carry stuff for the entire facility, and when I got there it was locked at a side that my code didnﾃ｢竄ｬ邃｢t give access... So way more trips carrying boxes with my son. I donﾃ｢竄ｬ邃｢t understand, all the other storages that I know have those available. I am glad it was not a lot of boxes that I had this time. And i donﾃ｢竄ｬ邃｢t intend to be putting more stuff there, so it is going to be fine.

Nice place with clean area, there was a long wait due to printer problems but staff was nice to me. Moved in and it was no problem. Thanks

The storage unit is exactly what I thought, for cheap price, the staff is nice and helpful, and the place was not very busy. Only problem was that the check in process took at least 30 minutes which is a long time.

Such great customer service, easy to understand steps of moving in!:)

Excellent customer service Clean facility and a top notch security system through out the whole compound.

Staff was great, Customer service is excellent

Very family oriented and good customer service very clean

I put it off simply because its typically a hassle to pay for extra space. But I was glad I went. Office time was minimal and friendly and the unit was convenient and clean and cool. Cannot complain.

I WAS TREATED WITH MUCH ALOHA I WOULD TELL ANYONE ABOUT THIS PLACE...ITS A BIT OUT OF MY WAY..YET IM HAPPY....

Location is a 10 minute drive from where I live. Love it. Thank u

The facility was nice and clean, good customer service.

Excellent customer service very clean and friendly staff she explain everything to me I would recommend it to a family and friends. Very cheap the price

Great facility for a great price!! Super clean. Staff is very helpful. All-in-all, easy process to move.

Clean facility, safe, good customer service. Prices were cheaper than a few other locations that we checked nearby.

Will use again! Mellow was awesome with all her help! Made everything much more convenient!

Mellow, ( customer service representative ) is a wonderful professional. A definite asset. A real people person. The registration process was quick and thoro.

The office staff was very pleasant and efficient

Great pricing. Professional staff.

So far so good!