Public Storage - Chicago - 5643 N Broadway St

The customer service was wonderful. Terry took great care of us

Had absolutely no problem with the service or the storage facility itself

Jorge was amazing . And very friendly

Found staff very helpful especially in helping me correct an error I made when reserving my unit. Easy to enter and the unit itself was very clean.

Even though the clerk Jorge was waiting on another customer he acknowledged my presence. Jorge was polite and efficient.

Couldn't have asked for an easier process!

I already did another survey. The manager at the site was great. The only issue was some water in the first unit I was given. We changed units and there was no problem.

Sheena was very helpful ; friendly & knowledgeable.

The experience was fine, facility excellent, site manager helpful and polite, check in process smooth. The HUGE problem was found with Public Storage as a company and the non disclosure of all required fees being given to me in advance. The rental fees for the space were the only disclosed fees given in advance. What wasn't revealed were fees for a necessary purchase of a specialty fitted lock and a necessary insurance purchase through the company utilized by Public Storage. At the point of sale, both these fees were sprung on me when I wasn't made aware of them beforehand. No buyer of anything likes hidden fees, none. The site manager agreed that customers should be made aware of these requirements prior to arriving at the sales counter, and said that he had had many angry customers and/or cancellations as a result. I think it looks dishonest and clearly appears to be withholding vital pricing information in order to appear cheaper overall than competitors when a prospective renter is price shopping online. It's never good to not be completely open throughout the entire process. It doesn't work in marriage and it doesn't work in business either. High prices dominate the world these days, every dime counts to most of us. Hiding the true cost of something will always leave a bad taste in the consumers mouth and lead to bad word of mouth.

great customer service. helped me with everything I needed and didn't know I needed

I've had many incidents with customer service where they tell you the wrong information or take too long to give you information that's needed and with Public Storage they made my experience beyond amazing. Both Theresa and Jorge not only just did their job but they made sure what we were purchasing was suitable to my needs. Making me feel comfortable along with knowing that there is tight security where no one can just walk in and out it gave me reassurance that I definitely chose the Right Storage thank you so much for your help and complete honesty along with genuine hospitality!

Had a very pleasant experience and Jesse was a big help to me in getting things worked out with the facility and what needed to be done. I appreciate him going out of his way for me and got me a good deal on the unit.

Great team in the front office and the units are clean and dry. Jorge does a great job of answering all your questions.

Jorge was very friendly and informative. Walked me through step by step and let me record what I could not remeber. I would recomend someone to Jorge if they'd ask me about storage.

He did a great job showing me all my options.

Great location, great access, efficient and pleasant people.

Management was great! They were readily available to show me the various units that might suit my needs. Filling out paperwork and securing my unit was super easy and quick!

Jorge & the team were SO GREAT. They showed us around the facility, & made sure that the unit we were getting was right for us. We will definitely be coming back to this location whenever we need storage!

Rented space at this facility for over 15 months and highly recommend this Public Storage location - very clean and well kept. Jorge the manager there was very kind, patient and accommodating to my storage and moving needs. I really had a great experience.

The manager Jorge was super helpful and friendly. I definitely recommend everyone to store their stuff here at this location. Also the site is open until 9pm super convenient to get to after work. Unlike some locations that close at 5pm.

The manager was very friendly and knowledgeable. Overall great experience and very easy to get a unit.

Everything was great. May have to move to a 24 hour accessible location. This should be standard for ALL Public Storage locations.

The Process of Renting my storage unit and purchasing supplies was seamless and easy.