Public Storage - New Orleans - 3900 Tchoupitoulas Street

Since 2020ﾃ｢竄ｬ邃｢s great orchestrated pandemic customer service hardly exists anymore, however in dealing with public storage and meeting Ms Whitney, I have hope customer service is not dead. Whitney went above and beyond! Thanks for excellent customer service!!!

Thanks Kenya for being so nice & friendly. Came in to check on my unit Kenya was very polite. Thanks Kenya.

Your staff and facility are great. Both women I have had contact with were so helpful. Andrea was the 1st, sorry I don't remember the name of the 2nd woman, but she was great also. I have already recommended your place to several people.

The employees were very nice and took good care of us. We are very pleased we decided to get the locker at your location.

You can get a locker for a resonable price but thats it. Everything else is way high! The 3' x 4' locker cost like $22ish. The next size up 5' x 4' I was quoted $108!

Facility is clean and storage units are easy to access. Representative was very friendly and helpful.

Every thing is good keep up the good work

good storage but too expensive

It'like a family house outside of a family house, Thanks to Public Storage

Experience was good overall--storage unit rental was very easy / streamlined, and equally easy to end when ready to move out. Security measures made me feel comfortable, and the location manager performing the onboarding was very helpful. Advertised first month free was not quite true--administrative costs and buying a special lock designed only to fit their units came up to ~$60 before getting in the door. Overall I wasn't disappointed at all, but this bothered me .

I'm having a very positive experience with this location, particularly Kevin, who is always kind, helpful & an ace at following up. This location is also always clean, even the bathroom. ??

Went to inquire about a unit and was greeted by Ashley, she definitely gave A1 customer service. I would highly recommend this location if your looking into a storage unit. My mother had a issue with her unit/ rental payment and the district manager Daniel Regan he corrected her issues he provided above and beyond service. The customer service representative in the store was polite, and made sure the she that she was able to speak to the district manager, her service was above and beyond as well.

I want to just that I'm am very pleased with the way Kevin handled my situation. I totally forgot about my storage unit and my items inside and he reached out to me to remind me that I had acquired a late fee and was about to get another. I went in to pay and he helped me get the late fee removed. He didn't have to do that because I was my fault but he did it on his own. I wish more customer service reps were just like him.

Everything went very smoothly with hospitality.

I was impressed how professional renting a space turned out to be. Very impressed.

The customer service at Public Storage on 3900 Tchoupitoulas Street was great. Kevin was so helpful and polite. The price was great and the space of the unit was just right. Thank you, job well-done.

Received five star service from Ashley from the word go. She helped us find the right size unit for our needs and suggested appropriate moisture solution measures as well. She was knowledgeable without being overbearing and made this a quick and easy process. The facilities were clean, convenient and secure.

I just started renting from PS in New Orleans, and the staff you have at the Tchoup location made my life. I cannot remember her name, and I feel so bad for that, but you need to find a way to honor her commitment to your company.

The lady at the desk, Lavon, was as nice and helpful as can be. The units were excellent. The grounds were clean. We rented a large climate controlled unit inside . The inside corridors were clean too.The only thing was that the elevator was small. We fortunately did not have large furniture items to store.So it was ok for us. If you store large items better get one of the drive up units with outside drive up entrances.

Front desk lady was awesome. Security seems ok, but concern with possible water damage down the line. Smells damp and musty.

Employees or great.

I loved Public Storage. The best part was the air conditioning. The freight elevator was also very convenient. The staff was very kind and helpful and the price was reasonable.