Prime Storage - Malden

Not much security. Broken front gate. Gate open all night. No lights in storage unit. Thatﾃ｢竄ｬ邃｢s a big reason why many people donﾃ｢竄ｬ邃｢t rent these units. The employees are very nice, but have no answers.

I only need this unit for a very short time, perfect size, speedy check in and the staff was great!

I would recommend prime storage to all my friend and family. It was fast and easy. Customer service was amazing. Brian at the facility was fantastic, helped me with everything I needed. Also, a Brian at the call center was great too. Checkin was easy with no hiccups. Keep doing what your doing prime storage.

Good and clean and good customer service near

good service> Mike at desk was helpful and friendly

I would recommend this storage space to anyone in a crunch. Theyﾃ｢竄ｬ邃｢re great with customer service and their units are functional.

Great customer service. Very friendly and responsive over the phone and helped me book a space kind of last minute.

Move in with no problems and the facility feels safe

Since I first rented my unit, the cost has gone up by almost $30. I was told I didn't respond to an email so they automatically started charging me for insurance. If I wasn't planning on moving out soon, I would be very happy to move to a different storage facility.

''Xxxx''xxxxxxxxxxxx. Xxxxxxxxxxxxxxxxxxxxxx Horrible management and workers

Overall satisfied and great for 24 hours access

Thanks you ,really appreciate

There are a couple of small openings on the front side of my unit. I would not want to store anything too expensive in it . Itﾃ｢竄ｬ邃｢s fine for my work tools and equipment. Also when it snows you have to dig your way in they only plow the traffic laneﾃ｢竄ｬ邃｢s. Everything else is fine. I do feel as though rent has went up yearly too.

Terrible customer service I rented a unit filled with mouse poop then upgraded to a different unit asked the manager to make sure unit was cleaned she laughed and said ok low and behold the unit was filled with mouse poop again disgusting I had to go out and spend hundreds of dollars on plastic bins place is nasty was so much better as town line

Tina was very professional and helpful

While Prime Storage does offer competitive prices...their communication and customer service at their Malden location isnﾃ｢竄ｬ邃｢t the best. I stood at the counter for a good 20 minutes and listened to the staff talk about their weekend plans and dissing the other locations, before I was even tended too. The spot that I had reserved for my car wasnﾃ｢竄ｬ邃｢t available because someone else had parked in my spot due to their spot being unavailable, and didnﾃ｢竄ｬ邃｢t even check to see if the spot they assigned to me was actually available. The person was out of town and it ended up being a big deal to get me a new spot.

Having been a member at Prime Storage for a while through the change of ownership and management I am quite happy with the property and the people their very friendly and personable as well as professional Those are the qualities that keep me there thank you Tina and staff for making my stay at Prime Storage in maldan a pleasure and affordable

It was quick and easy. Loved the storage and itﾃ｢竄ｬ邃｢s location. Definitely will recommend !

Friendly staff, great space with drive up access to storage spaces, and reasonably priced. Wasn't a big fan of mandatory insurance, but other than that it's not a bad deal probably the best in town.

Prime storage is exactly what I needed it to be. A cheap, and moderately reliable storage unit that's not too far from the city of Boston. Only complaint is that the setup paperwork took roughly and hour and a half when it shouldn't have taken longer than 20 minutes. Staff could be better.

The review is based on one day of experience, when we have put our belongings into storage. The receiving agent (Anthony) was polite, to the point, and helpful.

Drove in. Looked at a few clean units. Cold storage type not climate controlled. Gate access. Does the job for me!!

Friendly clean location good Г°ЕёЛњЕ