Public Storage - Gaithersburg - 501 E Diamond Ave

Sometimes itﾃ｢竄ｬ邃｢s very surprising when you realize how many worldly possessions you accumulate overtime. The time came for me to face reality and face the facts. Why do I have 84 pairs of shoes and only 2 feet? Why do I have 25 messenger bags but only one body to hang them from? Then it became clear I had a problem, a serious problem. I just need more space I scheduled appointments at more than one location for public storage and this one was the only one that actually followed up on my appointment and gave me may I follow a phone call and ask what time I would be there because he the manager wanted to be there to greet me. Already Iﾃ｢竄ｬ邃｢m being treated like a VIP I loved it. I showed up early and who is there behind the counter waiting with a smile? Yes, you guessed it, the manager man. Engagement conversation he actually asked what I was storing and I told him and then he explained to me that the unit that I had actually selected was on the third floor, and unfortunately, the elevator was broken and he didnﾃ｢竄ｬ邃｢t want to see me, hauling all of my worldly possessions up all these flights of stairs ( frankly neither did I) . He promptly swapped out the storage unit and got me another one in and climate controlled building because of the items that I was storing so already heﾃ｢竄ｬ邃｢s taking interest and ownership of my product and actually caring about my stuff and thatﾃ｢竄ｬ邃｢s a great feeling that someone else is gonna care about my stuff maybe possibly a little bit more than I do ﾃ｢竄ｬﾂｦif thatﾃ｢竄ｬ邃｢s even possible. Moving was a breeze. The app makes getting to the gate and leaving so easy. You donﾃ｢竄ｬ邃｢t have to punching codes. I can just hit the little button on my phone. The gate flies open. Itﾃ｢竄ｬ邃｢s like magic. Overall, this has been a really positive experience. I have nothing bad to say about moving in or obtaining the storage space at all.

Excelente servicio , personal amable y capacitado .

staff was very helpful in orienting us to the environment

Pretty disappointed in this unit. Lock is bent to the point that I can't open with an additional tool. Hole in roof, debris on floor.

A little irritated guy told me to pay online next day online said to pay in person

Very helpful and smiling service at the reception area. They help solving all problems you might have. Perfect guidance on how the process moves.

My previous storage unit was about to be dramatically overpriced starting next month. I found Public Storage discount offer and immediately took advantage. More space for less price. Also a comment on the office gal, Tabitha. She is professional, friendly, and totally helpful.

We had a million things all going on at once... went to the front desk after check in and the 2 associates went above and beyond to help me out. Very cool people... talked me down off the ledge.

I love this location! The staff is friendly and knowledgeable. The storage is clean and easily accessible.

ALL was fantastic until trying to get local Public Storage facility to answer the phone - rather than leave a message to arrange verification to get a POD delivered, loaded and removed! Initially spoke with Tabitha - EXTREMELY competent and friendly. She told me to call back with the dates/times - after multiple attempts to the local number -FINALLY called the 800# and got through to Casey, site manager who is friendly, knowledgeable about matter and confirmed! But it shouldn't have taken all that!

Great service

The service was fast and friendly. We are quite happy with this choice so far.

Not happy to need this space, but was delighted with the service from your managers.

I highly recommend this facility to anyone, they are clean and they get you exactly what you ask for, also the price was very affordable

I loved the fast customer service, they made sure I got exactly what I wanted and they are absolutely clean

I first spoke to a male Manager ? over the phone and he patiently answered all my questions and invited me to visit to see the unit as I was unsure of the space needed. He selected a great location and the paperwork was completed quickly. I am very pleased so far.

I appreciate the patience of the employee who helped me find the right storage space for all of my stuff. She was willing to show me 3 units and did not seem to be annoyed with how indecisive I was. I also feel they made setting this up very easy and the drive-up unit will be very convenient.I also love the special. they're running right now it made my first month very inexpensive and easy to get into

They were very helpful! I wish I had looked at them first from the get go

Bridgette, the agent whom assisted me was professional and responsive. She explained my options as well as pro's and con's. If I was on the fence deciding where my business should go, she would have sealed it. She is a keeper. Customer Service is dying and she single-handedly restored my faith in the industry. I would recommend doing all you can to keep her because she deserves to be in a much better position than working a front desk!

After I paid three months in advance I went to my locker and the office had put their lock on my locker mistaking me for someone who hadn't paid their bill iit tcaused a great inconvenience for people that came out of town to collect some of the things out of my storage bin. The staff apologized but that didn't help the fact that they have to come back from out of town to get into the locker again.

Professional, couteous and clean

It's all about customer service! Of course having a clean place helps. !st time ever renting a space and I had a great experience.

Great service, clean spaces, great prices. Best price in the local area.

The staff were very helpful when I was trying to find the best unit that would accommodate my needs. My unit was clean which was a plus. The prices were very reasonable compared to other storage facilities in the area.

This is a huge public Storage the office is in the bigger side of diamond Ave the staff are Friendly helpful and they work hard to Keep this place clean it's a very safe neighborhood as well.

Merinda was wonderful! She went above and beyond to help me figure out what unit would be best in terms of storage and getting the most for my money! 5 start service!

Both Miranda and Diana were fast, courteous and professional. Extremely helpful and I was clearly informed about everything! No surprises! Great staff and 5 stars from me!

Rented a space there recently and Diana helped me out. Great customer service! Diana was very helpful and made sure I got the space I needed. I had no clue what I was looking for in space size so thank you.

Easy to rent, convenient, well lit, and professional staff!

Raphael went above and beyond to assist us when we arrived after making an online reservation. He showed us many options and helped us change our reserved unit to one that better suited our needs. Everything went smoothly for our first load. It was wonderful to have the large dollies to use.

This is my first time getting a public storage unit and I loved how helpful everyone was.They were so eager to assist me on finding the perfect storage unit that fit all my needs. Miranda and Marc were great people to work with as well. I hope there is more workers like them in other locations . Thank you again for all that you did!

Rental sign up was a breeze! The upstairs room not really an issue but the Blankity Blank elevator was a true pain to use. the door kept closing on me before I could get my load out. it was an ordeal.

I was looking for a storage unit Because of a move. Everything was way too pricy and too small. Then I was referred to u all and $55 for my first month was Great!

The process was well thought out as were the facilities. All was convenient. That was all topped by the special discount I managed as well.