Public Storage - Germantown - 12423 Middlebrook Road

The storage for autos is poorly designed with a huge curb that could possibly damage the vehicle. There should be a ramp to roll right up. I am worried that the underside of my vehicle may have damage. The facility takes no responsibility if that's the case. Had I known about this issue, I would have never rented a storage space. There should be at least a 24 cancellation window available to customers who for whatever reason, decide to change their minds. I was informed that I couldn't cancel the very next day and 24 hours had not passed by yet.

Jenn was definitely a big help for me to get into storage, I greatly appreciate her help and support. Thanks so much Jenn.Г°ЕёЛњЖ’

Nice security. Pretty clean. Iﾃ｢竄ｬ邃｢m a neat freak so others might say itﾃ｢竄ｬ邃｢s really clean.

fast, easy, and staff was extremely helpful!

Good storage unit and good pricing.

Staff was friendly and space was clean and suited our needs perfectly for our move.

Staff very professional

Liz was wonderful. This was the most pleasant experience I have encountered with Public Storage.

Friendly staff

Other then the loud sound when I'm putting stuff in. Its great

This one is great to store your belongings. Located in a quite place but still convenient to reach. While it may seem not so neat and clean as competitors, it does offer some perks such as electricity and loyal stay-in policies. I was wanting to occasionally use my unit as a small workshop. Other companies just want you to move in and get out. Until you move out and get out as well. I've been literally told so by other company's rep. Therefore it was a tipping point for me, and I went with Public Storage. On-site managers are always friendly and helpful. Kudos to Diana who took trouble to roam about all 11 (!) units as per my criteria of which I chose only one. It was helpful indeed when she explained me all ins and outs of the leasing process and their policies. Also I'd liked their signup process. Very concise and streamlined. I'm going to stay with them for at least few months, so let's see what happens next ))

Everything was just not what I expected from a storage place

This is the first time renting a storage and I was surprised how easy all went through. I called in the morning and around noon I had my storage. I want to point out that the person I spoke with on the phone and in the office (Frances) were very friendly and helpful. Also the price is very good and the storage is clean. Thanks for everything!!!

Very much worked with me and allowed me to find the best option for me. Recommend to anyone. Thank you.

The reservation process online was easy, and the location called to schedule the time to come in and sign the necessary paperwork and collect the first rent payment. Once at the location, Francis walked us through the unit, how to use the lock, and how to access the property through the electronic gate. Francis also helped explain the insurance coverage options and payment considerations. He helped us choose what was right for us, and was clearly experienced. Francis is an asset to Public Storage.

I had a great customer service experience. Mr. Francis assisted us with renting a unit for our store's needs. I would recommend to others.

I had a great experience at the Germantown location. Francis was a huge help and extremely friendly. I would recommend this location to friends and family.

Wonderful, wonderful experience! The staff (Ms. Shayla) was excellent and very knowledgeable. She was very helpful and patient considering I had a million questions that I needed answered. Thanks to Shayla for making my experience with a public storage worry and stress free.

Online reservations was quick and easy. The people were very friendly.

Kind, friendly, helpful staff is a huge plus

Effortless, without any problems of any kind, I arranged for, reserved and moved into the facility in Germantown, Maryland. The staff was extraordinarily helpful. Highly recommend Public Storage, without reservations. Did I say Super Price? Absolutely.

The treatment by the staff was good. The man working there was very courteous and helpful. The elevator was busted for the day. My friend and I continually pressed the button for the third floor. It wouldn't work right away. We would end up waiting for the bell inside to ring. After that happened, the elevator would lift. That was fixed the next day.