Public Storage - Silver Spring - 12355 Prosperity Dr

EXCELLENT SERVICE. SUPER CLEAN FACILITY IN A SAFE LOCATION.

The manager at my unit, Michele, was phenomenal. I didn't know what I wanted to do. She was patient, kind, and understanding. We talked through my situation and helped me make a sound decision on the unit that I chose. I truly appreciate her professionalism and compassion.

Fantastic place to storage due to personel, space, location, cleanness, security at great price.

Excellent customer service

The person working the front desk the day I came in seemed rule-bound when I first spoke to her. She insisted I would have to make a walking tour before signing even though I'm disabled and am very limited in my ability to walk. After she saw how hard it was for me to walk she was sympathetic and allowed less walking. That was really helpful. She was very pleasant when I returned to ask more questions after loading my unit. Overall a very good experience.

Great service. Honest people.

The service was excellent the front desk personal was very helpful

You should be able to reach the keypad to gain access / leave from your car without having to get out of the vehicle. Carts for moving heavy objects should be available at convenient locations within your facility...that is convenient to the customer vice your staff.

Professional and knowledgeable

Nolan at the front desk is fantastic. He knew everyone who came in, helped people out and was very courteous and respectful. A true example of what customer service should be!

The employees of this storage unit are great and friendly. They are always willing to help you. The down point is the price is always going up.

I have been here for years and Michele is the most receptive manager that has been here she is helpful and her customer service is superior

michele is so helpful. from the rental to paynent ifo she is great

I recommend this location to anyone looking to store. Michele is absolutely the best Ibwont go anywhere else

Ahmani was very helpful affluent and quickly ascertained every need of mines assertively , I would like to thank her and the staff of public storage.

I would absolutely recommend this storage facility. FABULOUS SERVICE, friendly, clean, organized and I felt the security was top notch.

Michelle, the manager, is terrific. No quibbles there. However: because she is the only person in the office and because the only time that carts are available is when she is available... you see where I'm going with this? Also: the office closes at 6:00 pm. Those of us who prefer to move items later in the day - when it's cooler - are out of luck. Second: at facility where I previously located - which I would have used again, but we've moved farther down county, so it is no longer convenient - it was possible to leave a spare key with the office in order that someone authorized to get access could come by without having to make contact with me first and I could have access if I went to the facility but forgot the key at home. (This has happened more than I would like to admit.) For these two reasons, I've given you a four-star rating, in spite of Michelle's six-star level of service.

Michele was a great manager and is personable... she provided great service and got me the storage space I needed at a great price. I HIGHLY recommend this facility plus it's spacious for big trucks and trailers when moving heavy items.

Awesome storage brand new looking and friendly staff !

See title of review

Easy online reservation. Quick paper work at the facility. So far so good. I am almost finished emptying my house and have paid 1 bill so far.

Great space. Nice and clean gated security good location

Polite and courteous service

I knew that I needed climate-controlled storage so I was an 'easy sell'. But the staff worked hard to find me a unit of the size and shape that I needed that was also right near the elevator! I appreciate their thoughtfulness since I walk with a cane.

We have only one complaint & that was that they do not have enough trolleys. Chris helped when we first reserved our space & he was very polite & knowledgable.

I was completly satsified with the storage space you provided

They catered to all of my needs in a timely fashion with a no hassle process that made my stressfull process of moving jus that much easier!