Public Storage - Saline - 1400 E Michigan Ave

Clean and big space, as expected

My booking process was effortless. I spoke with a very friendly rep who helped me get set up. I received a call from the location manager shortly after I confirmed my unit and went over everything with me. On the day arrived, the gentleman in the lobby area was very helpful directing me to my unit. The whole place was very clean and nicely organized. I was able to follow his directions and get to my unit very quickly. There are able of trolleys to get all you things to your unit. I will definitely rent again next year.

I had a few issues. The main roll up entry door did not function. Someone had crashed into it. Also my assigned door code did not work on the regular door which caused a lot of issues getting access to the building. Another renter had to let me in thru the exit roll-up door. My code did work for the exit door though. I tried calling the 800 after hours access hotline number but was disconnected/hung up on 6 times in a row. I never was able to reach anyone. I finally found a customer service chat when I got home and the cust serv rep said he had corrected the door code issue, but that is yet to be seen. I will try it again tonight. So, yeah. all-in-all not a great introduction to public storage. I also spoke to several other renters that told me the broken roll-up door is a regular occurance. I also was unable to access the restroom onsite. The doors were locked which makes zero sense to me. The facility was pretty clean, but I would have trouble recommending public storage to friends or family. Thank yo