Public Storage - Gastonia - 2224 Union Road

Great location, friendly people. Good mix of unit sizes.

I needed to drop my insurance paperwork off when I checked in on Saturday and there was no one there event thought the hours on the door said they were open on Saturday.

Very friendly!!

Convenient short term rental in a secure location. Unit is clean and easily accessable. Had some difficulty operating the keypad for exit though.

Great friendly customer service and overall a quick and easy process. I'd recommend public storage.

Courtney was exceptional at the Union Road Gastonia Storage facility. Very helpful and friendly.

Overall I was satisfied. Lots of hidden charges, so the promos are misleading. The person I dealt with was very nice and knowledgeable.

This place is really good, I needed a storage for rent in a few days and the process was very quick and had great customer service. Every one was good to answer all my questions, I will recommend this place.

Im pretty happy with public storage. its the second time i have used this company. They got me the best storage unit for my money

I had a great experience! Totally forgot my keys to the storage unit on the counter and the girl up front ran out to my car with them for me. On top of that I turned in all of the boxes I didn't use and got a refund on them!! Thank you!! Definitely five stars from me!

Nicole provided GREAT customer service! And found me a great space! Definitely recommend!

Nicole was great to work with. The units and the main office are nice and clean. I would definitely recommend this Public Storage to anyone.

So easy and fast. Great customer service. Super helpful!!!

Rented a few weeks ago with Nicole she was super nice and the property was much cleaner then other places I seen thanks for the help Nicole

Jason is a sheer pleasure to do business with. I love renting here! Go see jason today!!

The local employees have always been wonderful. I give them 5 stars. But the disrespect that corporate shows long time tenants is abysmal (1 star). It takes a long time to get repairs approved and comoleted (I,e, broken a/c of lights), and the rent increases are too frequent. I leased a second unit a few months ago and got an increase already. After 10 years with my original unit I was spending twice as much as a new tenant (without any special deal for them). I just don't understand. If you have auto pay, a fabulous record there as a customer, and still pay twice as much...it's just wrong. It has been my experience that they would rather I leave. And I wouldn't have written this review if I hadn't been sent several requests to do so. I was just whining to friends before. I want to love you guys. It wouldn't take much on your part. A simple loyalty reward would speak volumes.

They were very helpful and made sure I understood everything and got everything I needed.

Great service.

Customer service representative was very knowledgeable and informed on your business. I had my storage unit within minutes and she had a smile on her face the entire time. Well done.

Pretty easy and convenient. This location has a difficult entrance - very steep and it is a concern when bringing my rv in and out.

Peter at the Reservation Office in California was so helpful and professional, and Nichole at the Gastonia Office very knowledgeable and so helpful also , great experience again !!!

William at your Union Road location in Gastonia was so helpful. I have never rented a storage unit before and he walked me through the whole process and explained everything to me. He immediately put me at ease and was so courteous!

I've been using Public Storage for 10 years and I trust only them.

I highly recommend Public Storage on Union Rd. I had booked another location and was in touch with the manager all day long updating as i was running late. I let her know I would be on time to 10 minutes at the most late, and had left her my number if she needed to contact me. I arrived 3 minutes late. CLOSED!! No phone call, no nothing. There I was with a 28' truck full of stuff that had to be back the next morning, along with a towing trailer with my mini van on it, and my wife following in my Expedition with my 3 kids. We drove for hours and the lady knew it. She knew we had got caught in a snowstorm and she was completely gone at 6:03pm. I then looked around at the property and realized there was NO WAY I was getting the 28' into the location. What a bad setup! As angry as i was, I decided to stick with PS but find a better, more deserving location. That's just what i did. The Staff was extremely helpful with switching my reservation over, and the location on Union Rd in Gastonia, is much better equipped and layed out to accommodate such a big truck. At the end of the morning, i was happy. the location is clean, staff is helpful, and price is right. I wouldn't go anywhere else. Go see William today, he is great!

Used this location for nearly one year. .. courteous about calling with payment reminders, always helpful when I had questions