Extra Space Storage - 3416 - Portsmouth - Heritage Ave

Customer service is great, facilities are clean, access is easy with good hours

Easy experience, great price. Recommend

When I arrived a I was greeted and helped by two very nice employees! I was moving into my unit alone and had never done anything like this before so I was literally helped step by step! Such a blessing!

Have not moved everything into the unit but I foresee no problems

Everything was easy to sign up. Facility employee was very nice and helpful. Would recommend.

Tom's superb; he runs the Portsmouth office; great rates and clean safe storage.

Will recommend to anyone looking for storage unit!

Rebecca was outstanding and made sure that we were satisfied and got the right unit to meet our needs for a very reasonable price. She followed up and helped us through the renting process in a very professional manner and answered all our questions very patiently. The mail/package receiving service is very useful and convenient.

Great customer service and the units are clean and easy access

Very satisfied with my storage unit renting experience. Phone support is also very knowledgeable.

The local Portsmith Location had told me I could come move my stuff into my new storage unit anytime within the first 36 hours after paying online. But when I paid online the website displayed the regular hours of 6 AM to 10 PM. When I call the 24 hour number at 10:01 PM they also told me that I canﾃ｢竄ｬ邃｢t into the facility after 10 PM. When I call the local office again in the morning they said that the 24 hour number was wrong, and that I could have gone anytime within the first 36 hours.

Great customer service, friendly efficient move in briefing. Unit clean, well lit and dry. Drive up access to lift seems clunky but works better than interior elevators used in other facilities as long as unit is not busy.

Fine, not the newest or slickest, but well located for us. People working there give great service.

Fast, easy move in -perfect for storing dorm supplies over the summer!

Good place, Rachel is a very friendly staff and very good customer service.

Excellent experience! The rep (I'm sorry, her name escapes me at the moment), who checked us in, was very pleasant, knowledgeable and helpful. The office was very neat, and the facility was clean and well lit. I highly recommend.

The price was perfect given the promotion that was being run. I only needed a small space to store work "stuff" as I transition to a new job. Everyone at the front desk was friendly, polite and extremely detailed in explaining why they needed the documentation required and helping me to get settled in. The location appears super safe and very clean. I would highly recommend this to others.

We rented a storage unit for our son who is attending UNH. We needed a place close by, clean and secure. The facility is well cared for, the staff is professional and personable. They go the extra mile to accommodate you, which is rare these days. We are so happy we found this place, and plan on using it throughout our sons time at UNH. Would highly recommend this storage facility, over others in the area.

Fast and friendly service. Check in was painless.

Units are clean and easy to get to off route 1

The biggest issue I have is with hidden fees and weird pricing. After spending about an hour waiting my turn in line and finally touring my prospective unit, I was ready to sign up. Only then do they mention a hidden $25 move-in fee, and that insurance is required (the cheapest they offer is $10/month). Furthermore, the staff was unable to answer any questions about what the insurance actually provides. The insurance sheet says conflicting things in a very short space: "covers flooding" (in bold), and then a few paragraphs later "does not cover any water damage" (also bold). Well which is itjQuery111009210271696519456_1506618810967? While the staff I spoke with was very friendly and accommodating, I have a few issues with this Life Storage facility. The buildings seem quickly renovated or thrown up and there is practically no security (no cameras on or inside dark buildings). My unit has nails protruding from the walls and several holes / dents. The entry codes are a mere 5 digits and they suggest birthdays, so you can imagine how hard it would be to guess a random code and gain entry. They also close at 10pm for some reason, even though they are unstaffed at that time. Why not be open 24 hours/day?

Just moved in looks good so far!

This is my 3rd time renting space here in the past 5 years and I haven't had any complaints at all. Ever.

Efficient customer service. Go the extra mile to help customers move their property into storage.