Prime Storage - Albany - 1750 Central Ave

The only reason I have "pricing" 3 stars because I didn't know about the hidden fees when I looked the Company up online.

The process was super easy and moving in was really smooth.

Thank you. There were a few hiccups, but everything went well.

Thank you for doing business with me and my family and the transition of moving.

reserving a storage space with this facility was by far the easiest part of this whole move.

The manager, Miss Mackenzie, is the best! She is super helpful and on top of her job. They have a kiosk as well with virtual assistants who were very helpful as well (shout out to Miss Mady who was great!!).

Wasnﾃ｢竄ｬ邃｢t sent a gate code and was driving around because the unit number did not make sense

good place for rental. staff good and friendly.

The staff was very helpful and advised me on how I could save money on my rental insurance. I greatly appreciated the advice and was able to put the advice to good use.

I had a pleasant experience. All the workers were very nice. Unit was clean and the perfect size. Overall I'm very happy

The person on the video was patient and courteous , but finding the spot was hard no lighting

I arrived at 9:40 and the sign said it closes at 10pm. Great! I looked up my gate code and typed it in and it was wrong. I tried and tried to no avail (even went through all the emails sent to me). I finally found the 1-800 number around 9:50-9:55 and after holding for a bit, told them what was going on and sure enough, the email had the wrong code. They gave me the code only to say it's 10 now so you can't get in. They couldn't get me in or make an exception so instead of driving the 3 hours home, I had to get a hotel so I could go back in the morning. Facility is clean and secure and a good value but I'm out the cost of a hotel because of a mistake by them.

Good customer service. Fairly good security with gate code in and out. Very convenient location

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The storage units are convenient to access and are true to size as advertised. The staff is phenomenal,one gentleman there helped me complete registration although it was past business hours.

Itﾃ｢竄ｬ邃｢s pricey for a small unit tho

Loved how they cleaned the unit for us and came to meet us at the unit. Very nice staff.

It was quick and easy and very professional.

Quick. Efficient. Just needed the code and I was able to do everything myself with no hassle.

The guy that works there has great customer service experience ﾃｰﾅｸ窶佛津ｰﾅｸﾂ渉ｽ

The online reservation is great. The staff is friendly. Great location.

They were helpful even when there was an mistake on my account. They didnﾃ｢竄ｬ邃｢t become annoyed they were just helpful

My customer service guy at the storage company was very friendly

I loved renting with them, the process was quick and easy

Simple process in a comfortable environment.

Was able to book online very, easily. When arrived to facility, realized I was missing a certain code to gain access in. Called the number, I believe his name was Josh (forgive me) was very helpful, and understand of my needs to complete my experience. He was so helpful, when our call was disconnected. I just called back to make sure he knew I was good and also to thank him!

Amazing service and great customer attitude

I was very impressed with the user friendly on-line rental process. There was a minor glitch in getting my authorization code activated, but the person on duty was quick to assist and clear up the problem. The unit had been well cleaned and ready for me to move into. All in all, a very satisfactory experience.

The gentleman who helped us on Saturday was very helpful and also very polite.

Nice storage good location friendly staff

Overall good excellent service

A very easy set up and helpful staff!

It was clean and nice I had no issues

Amazing attitude towards customers

Worked out well for me and met my immediate needs

Quick and easy process to obtain a unit. Crystal was terrific and reached out almost immediately upon my booking the unit, providing all details needed to access successfully. The only challenge is the actual sliding lock on the unit. It's hard to open / shut unless you line it up perfectly. It's taken a few tries, but not a barrier.

Unit was very clean. Need to have some kind of ramp to get motorcycle in units.

This was my first time using a storage facility, as well as using their external computer for paperwork/info, and the woman on staff 4/30/21, whose name I sadly can't remember, popped her head out the door asking me if everything was alright. She would then go on to help me get the lock I purchased out of the stuck shute as well as opening the package for me with her scissors. She was so helpful and went out of her way to help me without being asked. I would later see her roaming the storage areas with a broom and garbage vessel cleaning up anything she'd see littering the area. So not only was she very helpful, but also a major contributor to the cleanliness of the storage facility. Anyone seeking to store their belongings would greatly appreciate the affordable services & support provided by Prime Storage!

The facility is clean and the customer service representative was very helpful both on the phone and in person!

Would recommend , friendly , helpful and reasonable prices.

Just needed a space very fast to store a couch that I won't have room for for a few months. I was able to book the day before I needed it and the process was so quick and easy. Customer service was great and the space was nice and clean.

Very convenient storage. Happy with the cleanliness/upkeep and staff. Always receive help when it is needed!

Good facility,did not give it 5 star simple because pricing was a little different once i went into the office.

Great customer service .. fast and timely

Easy set up. Very helpful friendly staff. Great prices. Great location. Highly recommend

Great hours. Easy location. Easy access to unit.

The gentleman that rented me the unit was kind courteous and knowledgeable . The unit is perfect for the space I need for my college student daughter to keep her belongings over the summer. It will be a easy move back to campus net semester... thanks prime storage

Some of the units have a space under rotted door gasket or in the corner of unit for debri to blow in or pests to get in

Great service and very efficient..

Cheapest storage in colonie,NY. I have currently 3 rooms..

Everything was quick and easy, no hassles.

Guy Devon who waited on me was very friendly n helpful with all my questions