Prime Storage - Latham

Lock on my unit was rusted and very difficult to open. Inside unit was otherwise clean, and all staff was really available and knowledgeable when I had questions.

They did a quick and wonderful job checking us into the storage

Great Customer Service - Safe Area

Climate control remain to be seen. Neat place. however bottom of door entry/ exits are worn & need repair to keep critters out. Need to be sprained for spiders. Otherwise location is good.

Huglifeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeewwwwwwweeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeewe

Thank you Larraine and staff for all your help!!!

There is a wasps nest in my unit on the floor that I had to get rid of on my own. I have an additional $16.xx charge after I just paid $69.xx . I donﾃ｢竄ｬ邃｢t understand.

Only one thing I know itﾃ｢竄ｬ邃｢s outside, but they need to be sprayed for spiders and other bugs

I rented with Prime Storage last week moved in & I was truly empressed will recommend

I truly enjoyed my experience with Prime Storage something different & new for me but it went smoothly & easy

Clean and bright inside, lights came on as I walked to unit and adequate lighting to see inside entire unit. Door operation was smooth. Outside gate was easy to open with code. Able to access buildings from 2 sides. Good parking, areas to turn around if not drive completely around.

Location was easily reached and accessible. I think their ads should be more transparent. Cost of unit PLUS $17 monthly insurance charge.

Bottom of the door is in poor shape

They were quick to respond to my inquiry and I was able to move into my unit that very day, staff was friendly and courteous

I would recommend this storage unit to all of my friends and family. The man who helped me was very nice and I was in and out of there within 20 minutes or so.

Friendly staff, helpful. Easy access to unit. Very clean space.

fast and easy service. The first month was half off.

Friendly, professional service.

Place is nice and clean, a few months after we moved in our things to a unit they raised the price without warning.

Have asked repeatedly to have lightbulbs replaced in indoor climate controlled area to no avail.

Prices keep going up but overall space is great. I feel very comfortable storing my property. Service is easy and efficient.

For the price we should be able to put trash in dumpster caused by rodents that have ruined furniture etc.

I've resigned myself to the fact that I needed additional storage and pay for it. However, I was completely shocked that my rent went up $56.00 a month after only 4 months. When I addressed the issues of excessive rent increase over such a short time, the people in the office said they would forward my concerns and get back to me. Now it is weeks later and not a word one way or the other. That is not good customer service and that is main reason for the low rating.

All I see is higher costs and more headaches. I've never had a rodent issue during the previous 20 years. Now I have issues and to top it off im paying 25% more from 2 years ago. How do you explain the rent increase ? I think long term (tenants) should get a discount. Also, I was charged additional for the mandatory insurance coverage when I have 3 million of coverage with my business insurance that was submitted when requested. To this date I have not gotten a credit.

The email/text reminders need to be consistent. My last months invoice I didnﾃ｢竄ｬ邃｢t get the email/text until after the due date and it resulted in a hefty late charge that they would not waive. Poor customer service in that respect. Lorraine in the office is awesome!

Very clean and safe place to keep your things

Is far to expensive for the size unit I have. Harassed with emails and texts and calls on the day my.paykent is due saying it's not paid even though I have autopay on. Wanted to charge me $20 when I asked for a few days extension during peak covid issue with not getting my paycheck when I was supposed to. I would not recommend this place to anyone

My storage unit is disgusting! The ceiling has dirt dropping down onto all of my belongings! Mouse droppings all over my things as well! It seems that my monthly bill goes up at least twice a year making it EXTREMELY unaffordable!

We have had issues with length of time lights are on, which has been updated. Immediate help with snow and ice removal, etc. There were issues with the air conditioning and it was looked into and fixed. We are pleased with the staff and the building.

Ive been a customer of this facility since I was a little kid. Im now 36. In the last few years rates have gone up significantly & require all to purchase insurance as well. These units are not weather tight, I have experienced collateral damage to my things due to this, and have found 1000's of mouse droppings in my unit. You want to charge a premium but you offer a 3rd class item and no plan to upgrade or renovate beyond the ever growing price that we pay, which is comparable brand new facilities.

Prices are way to high, would work for short term storage, which it what I was supposed to be doing. Besides getting charged late fees for the mail being late,, my payments are sent from the bank and was sent out over a week in advance, I received a letter that threatened to have my unit auctioned off in 2 weeks because I had a balance of $2.00, yep that was TWO DOLLARS for a month really cemented my decision to start emptying out my unit.

Brand new; happy with storage; Seems expensive but haven't used storage prior to this. Very inflexible with payments; have automatic payment coming from my checking and when it arrived one day late they try to charge extra $2

I dint like that the price increased after only being there 9 months, The unit was dirty when I opened it for the first time and had to sweep it out - thought it would have been clean for a new tenant.

Professional service much superior to prior owners.

Used to be reasonably priced now way to expensive. Super discounts for new people but long time customers are treated like crap. I'm currently looking at other options

Prices and location are ideal. Whenever I call and have a question or need help, customer service never disappoints

Clean and safe wonderful people

I felt as though it was fine, don't know if i would rent again too pricey

Needed to store things quickly and they got the job done

This place was quick, efficient, and friendly.

Great deals on storage - just what we needed!

Nice clean facility. Chris was very helpful

The storage unit was decently clean and customer service was ok. Price was quite misleading because on top of the advertised price promotion, they required insurance be purchased and payed monthly (could go through homeowners but wasn’t told I’d have to until I was right there signing paperwork), suggested to buy their lock, and asked to pay for other extras. Also $25 “admin fee” on top of first month rate. And was asked more than once if I was sure the small size I’d reserved would be enough and if I wanted to upsize.

Nice place and way cheaper than other places

I needed a storage for my things i wanted a clean environment for my things and was successful with this storage thank you

Great and helpful storage unit!

this place is very convenient it's close to the highway and has many size lockers

This storage facility was very well organized and the height of the units were very nice. I had a 5x5 and shared it with two other friends and had no problem fitting everything we needed

She had my unit ready in less than 10 minutes and was the nicest lady