CubeSmart Self Storage - Bronx - 955 Bronx River Ave

It was a great experience...great customer service....clean and presentable..thanks

My only criticism is that when I originally made the reservation, I was under the impression that they would pick up my stuff and move it for me in their vehicle, but in fact they have a van that you can borrow for free. Other than that everything was clean, friendly, professional, and prices were reasonable. I would recommend this facility, but would hope that advertising about the movein help will be more clear in the future.

Cubesmart would not honor the reservation I made online. When I mention the price differential, they said the could not honor the item becasue it was a transfer but this is not factual. I also made a separate reservation through their client site and they do not appear to be honor the special offers they have. In two months, I will look for another storage service.

Wonderful Experience - One of the Best Units I have Rented

I originally reserved a space with the Bronx River location. The manager, (I don't remember his name) failed to tell me over the phone about lock, insurance, and admin fees, though he offerred me a good price. I was lost and running late to sign paperwork so ended up at the Bruckner location. The staff was very courteous and professional. They explained everything in detail, gave me a bottled water, and directions home.