Prime Storage - Brooklyn - Rockaway Ave

Great customer service by transit system

they say they you have untill 9pm if you leave your card on file and the codes stop working 10- 15 mins prior to 9pm this forced me to leave my stuff in a uhaul on the street over nite becouse i planed for 9 and the people i hired for that day i had to pay for an addtional day. this is false advertising that cost me money out of pocket in truck and labor cost. making my move that much more annoying and stressfull

Friendly and knowledgeable staff

The staff was immediately helpful with answering all my questions and showing me around. Went above and beyond with their customer service. I highly recommend primestorage as a storage facility !

Good customer service and best prices

I would say this was the best experience Iﾃ｢竄ｬ邃｢ve ever had. It was fast I came in lady introduced herself gave me a tour showed the unit and paper work was less the a 10 mins processes. I definitely would recommend this storage to anyone thatﾃ｢竄ｬ邃｢s looking for one.

Jadira was very helpful taking her time explaining sverything to me and showing me around.

Christine was super friendly and helpful when assisting by me with my rental. She answered all my questions and made the process smooth and easy. Would definitely recommend!

It took a while to find my reservation, but everyone at the front desk was gracious and patient. I was led to the storage unit to view it before signing the paperwork. Everything went smoothly and I would definitely recommend Prime for small or large storage needs.

I was very nervous about taking my items to a storage place but once I got there the young lady made me very comfortable and everything went so smoothly I am glad I chose this facility.

I was helped immediately, the process was simply and quick, great customer service overall

Jadira helped us out and was super helpful into showing us unit sizes and knowing which unit would be best for us. It was a quick process from start to finish with no hassle. The location is nice and was crowded that day but still was easy to get unloaded and moved in. The place is also clean and doesnﾃ｢竄ｬ邃｢t feel dirty.

facility is good . good customer service

I was searching for a storage company with a reputable name, accountable security and affordable pricing when a friend suggested Prime. This was one of the best decisions I've made. The process was easy and the customer service was top notch. Thanks to Christine * (sp) who thoroughly explained the process and had a welcoming attitude from start to end. Looking forward to keep doing business with Prine Storage on Rockaway.

Spacious storage selections in a well kept environment. Temperature control of the facility is kept at a reasonable setting for what ever a person may have in storage. Each area seem to be very well lighted for anyone to see the condition of their items stored. The staff is very helpful when it comes to your concerns and very clear on explaining the prices and size of what ever unit a person may be looking for.

Beautiful facility, the only issue was I paid for a year in advance and I received an e-mail saying that my rental will be increased 4 months in. Needless to say, customer service was contacted. Customers who take their hard-earned money to pay in advance shouldn't have to worry about an increase, especially before their time.

The storage is too pricey for me. However, the storage company should give customers 24 hour access. Also, customers shouldn't have to mail a letter 2 weeks prior to moving out.

Clean, helpful staff, quick service and convenient. In my price range too!

When I initially signed up for storage the location was pretty cleaned and organized. I started out with a deal of one month free. Within 6 months the storage fee was increased by $20. I feel as though this is a high increase within a short amount of time. We are still in the mist of a pandemic and to raise cost so quickly was unfair. Due to this I will be looking for another company to store my items.

Justin was very nice to me very pleasant individual

I had a problem with mice droppings I complained a couple time the last time the mice actually damaged my clothing handbags and shoes I spoke to the employees about what was happening the customer service was awful no one took the time to check my storage unit they just weren't interested

I must say its a very clean building...storage spaces are well lit and ventilated...customer service is excellent everyone is friendly and polite.

Staff is friendly, place is clean but raising the price for no reason does not make any sense to me; I was told it's in the contract..somewhere! The low price was the reason I came there in the first place...I could have gone to another storage place that is closer to my home.b Very upsetting!

This facility spent the first five months of my contract hiding bills and statement charges and then fined me over $500 saying that I was late. By the way, the monthly rent is around $20, so thats a ridiculous overcharge! Also, despite not having any food items in my storage, there are rats crawling all over the facility. Rat poop is everywhere and my items have holes in them.

The facility definitely tries to maintain cleanliness but the mouse droppings all over my unit is a turn off. Iﾃ｢竄ｬ邃｢m afraid to even go deeper. I store Xmas items and seasonal items, no food but am paying for the cost for otherﾃ｢竄ｬ邃｢s stupidity and inconsideration. The staff is friendly and responsive.

I have no issues with this location

Didn't have any problems until late last year 2020, but it seems like they're getting the situation under control it's getting better, thank God I don't have to drop in every day now.

A really nice team running the business at Prime Storage-Rockaway. Whenever I've called or been contacted, team members are friendly, professional and thorough. The facility itself is clean, warm, dry and logically laid out. The cost of my unit is very competitively priced, which I truly appreciate.

For as long as I have been in the facility its the Best.

My only problem would be that the price doesn't stay the same, other than that great facility, temperature controlled, always clean, staff always helpful.

I love how you guys were able to accommodate me in my time of hardship . In Most places itﾃ｢竄ｬ邃｢s very rare to get them to understand your situation..

CLEAN WELL KEPT EASY ACCESS FRIENDLY STAFF

Thanks for having for have me as customer.. your serve is very good, the faculty is very clean.. customer service is very friendly..

I've only had this account for less than a year. At this point, I have no negative comment.

Disappointed, unfair system/process. Lack of response when contacting management and no response when enquiry is made.

Ever since the pandemic started there have been an influx of random charges to my account (aside from necessary charges). Last Thursday I called to speak about the status of my bill which just hit the 2 month mark of being overdue thst day. At which point the notice in my email reflected $300 when I called (not even 24 hours later) and my account was $350. When I paid my bill that Monday evening it jumped again to $370. I havenﾃ｢竄ｬ邃｢t called to speak to someone about this yet, but I do intend to do so. In addition to the random charges, the employees that answer the phone at this location are rude and dismissive. I no longer live in the state so I am unable to access this facility to immediately remove my things but I am not satisfied with these charges at all. Especially since Iﾃ｢竄ｬ邃｢ve been a tenant for well over a year. Unacceptable

I love that its in my area And the prices are reasonable

You need to control the rodent problem. I shouldn't have to worry about if rodents getting into my stuff. The amount of rodent droppings is unacceptable

Everything was good & great to use.

Selected unit online, when I went to the office to finalize my contract, I was very impressed with the level of service I received. The facility was very clean as well.

Good customer servicu. Hope 7/24.

I'm very satisfied with the facility, it's location and accessibility, and customer service when I make my periodic visits.

I've been a customer ever since open if you keep raising my rent every year I will have to look someplace else jobs are very scarce working part time

I am just saddened by the fact that it isnﾃ｢竄ｬ邃｢t open 24 hours

Upon first opening the storage was great. Over the years there has been a severe rodent issue. All of my items were covered with rodent feces and urine. Due to my schedule I have not acquired time to take pictures of the damages. I am currently hoping that the original condition can be restored. My storage currently consist of car parts, paper work, two bicycles and a table.

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Just 3 months after renting a locker at this Facility my rate was increased, after I had been asured that it would'nt be for about a year. When I tried to speak to Management I got this very rude and unprofessional female Manager on the phone who told me "..if you don't like it, get out !! " ..so that's what I did. ( By the way, she refused to give me her name but said she was the Manager ).

I called in my payment today, still waiting on receipt confirmation!

location is perfect and its clean

Rats damaged a majority of my items and there was nothing done about it even with pictures sent in to their recovery department. Itﾃ｢竄ｬ邃｢s the closest storage to me so I have to use them otherwise I wouldnﾃ｢竄ｬ邃｢t. Customer service does not exist here!

Good customer service. Hope 24/7.

Good customer service. Hope 24/7.

Didn't appreciate you guys raising the rates during covid

Constant price changes without a 30 day notice. The place stinks and is generally nasty and unclean. Not properly ventilated. Signs of rodents and the bathroom is extremely disgusting. People at the front desk are generally nice, friendly and accommodating. They hire good people but canﾃ｢竄ｬ邃｢t retain them for since reason.

This place is infected with rodents

Everyone was super helpful, kind and knowledgable. The unit was clean and I feel secure knowing my stuff is safe there.

Great space, clean and the staff are the best I've seen so far not to mention the price...TOP

I like the fact you don't have access 24/7. the place look very secure,

Customer service from the workers is.first rate, everything explained up front and no pressure to.do.anything

Great customer service and great storage units

Itﾃ｢竄ｬ邃｢s a nice place. Better than the competition Nice.

The place was clean and the staff were nice and very helpful .

The process was quick, the staff were professional, the pricing is amazing $19 a month. Cant beat that. Also the location is convenient.

Great customer service at my move in, moth ball smell, but maybe thatﾃ｢竄ｬ邃｢s normal. Got 50 percent off first 3 months.

Great experience, customer service was kind and helpful

The storage facility is honestly a great value, but the fact that the facility closes at 7pm, with key codes stopping at 6:45pm has made moving incredibly difficult for me.

I was impressed with the ease of signing the online paperwork which streamlined the process of getting access to my space. The facility was well maintained with clean, temperature controlled units.

The entire facility is super clean. The untis are clean as well. Ample space to unload and the staff is super helpful. Rates are great.. take advantage of the 50% 3 months. No hidden fees

Great service. I entered right before closing and they still assisted me. I received one month free.

The facility looks new and overall well taken care of, but the locker I was rented was kind of dusty. They will also call you everyday after you make a reservation, so prepare yourself for that.

This is a perfect storage space with really competitive rates (be sure to go through spare foot though to lock them in). Customer service was helpful and easy and I was moving in quick from my arrival time. The only surprise was that I had to pay the first 3 months upfront to lock in the spare foot rate but I attribute that more to the spare foot agent not clarifying that the storage company. The space has everything you could want in a storage I only deducted 1/2 star for its location.

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We are satisfied with the experience

I needed a last minute option .

Staff is very knowledgeable, patient, friendly