Prime Storage - Bohemia - Lincoln Avenue

Move in was smooth and easy. They were great with answering any questions and showing me to the unit.

I’m glad I switched my unit to this location. Tia assisted us and I couldn’t be more satisfied with the service she provided.

customer service was wonderful, even though there was a trouble with the pricing Jose at the Bohemia office was very pleasant however does not work. It took me a half hour to unjammed. Please tell me when you’ll be able to replace this and I will meet you there take my lock off.

Easy to reserve and pay all online. Simple process

Great pricing and good service

We were able to enter a pre-opened gate on the opposite side of the premises after a code given to us by a customer service repﾃ｢竄ｬ邃｢ failed several times. We couldnﾃ｢竄ｬ邃｢t get into our assigned unit because of that same reason, so an emergency code was given, which worked. We were on the phone off and on a few times altogether for about 20-30 minutes.

I was very new to this and both employees were extremely helpful, polite and made me feel comfortable. Explained everything to me in simple terms. They made my transaction easy and brought me to my space cleaned it more and shook my hand pleasure meeting you! Now how can you beat that!!!

I was never told there was a different address and that I needed a lock. We went to the location on my invoice could not find my unit. Had to call a couple of times to actually get into the unit.

It was a pleasure meeting Tia she was very friendly, helpful and knowledgeable and very patient showing me a few different units so I could decide which one would work best for me. I really appreciated the time she took to help me decide. Thank you Tia! Г°ЕёЛњЕ 

Services are great , Tia and sean were a pleasure to work with.

Very convenient, easy access, good location

The young woman that helped me was fantastic!! I canﾃ｢竄ｬ邃｢t remember her name but she was a big help Iﾃ｢竄ｬ邃｢m my emergency

Everything was good quick an ez

excellent all around ,everything done in about 15 minutes.. Thanks

Excellent service! No complaints

Very good.an the lady was very professional an helpful.will definitely recommend it.

Customer Service was very friendly, attentive, and informative. Great customer service resolution personnel/team on staff.

Thought first month was free….over the phone

The process was quick and easy

Person behind the desk was very helpful.

Facilities appear to be well maintained. The service reps were very friendly and helped to answer any questions we had.

Some garbage outside by the units from previous residence I guess that should be clean up but other than that I'm very happy I would definitely recommend

Place is very clean,staff is very helpful with info and Iﾃ｢竄ｬ邃｢m on my 3rd unit already

very happy with unit. I'm still moving in. Very happy. Convient location.

The electricity didn’t work in my unit and they refused to repair it, stating electricity is free but it guaranteed. The rates had a dramatic increase. When I inquired as to why they said simply “supply and demand”. Total Nonsense . The rate increase led me to move out of one of the two units I had. After moving out of the one unit I was still charged a monthly charge. The clerk Emrik tried to say it’s because the unit was not empty or not swept clean. I had to show him a video I took of it swept clean before he would even attempt to reimburse me. He refused to give me a phone number to speak to a supervisor.

Stopped into Self Storage inquired about a unit, was asked it I wanted to view one, was shown a model unit and advised on pricing structure and how they could easily set me up on auto pay - paperwork was computerized and efficient - was in and out w/a unit in less than 1/2 and hour at a great price w/auto draft where I donﾃ｢竄ｬ邃｢t have to remember to log on each month and pay and they auto email me a monthly invoice/receipt. Couldnﾃ｢竄ｬ邃｢t be easier - thank you Self Storage Management Team - your A+.

I'm happy with the Prime units. They are a good size to hold my belongings. I feel that in Unit #11 there is alot of dust and dirt that seems to blow under the door. It's not as bad in unit #545. I really like the front and back doors in my unit #11. I wish for the same price unit 545 had a back door and a light like Unit 11. But otherwise we are happy with our units. I hope the prices don't keep going up. If so, I will be forced to move and find something more affordable or get rid of it all. Thank you.

It's a nice size storage unit. Wish the dirt and sand and dust didn't blow in as much as it does. My stuff is filthy. I've been there for a few years now and need the space you offer. So I can't complain. Since Prime has taken it over the grounds are much cleaner and nicer. No more three foot weeds in front of my door. I hope the prices don't keep going up and up because it will price me out of there and I'll have to find another less expensive solution. So far, it has been doable. Thank you.

The only problem is that I have only been at Prime for a few monthis. I came here because of the better price. Before I could finish moving from the higher priced unit, (less than 6 months) the price jumped $53 in one shot ! Again, in less than 6 months. Now I'm stuck paying 2 units at basically the same price! I might as well have stayed where I was. It actually has more room because the height in the other unit was at least 2 ft higher.

Good place.......................

Very expensive. Rates were increased and insurance became mandatory. The front desk is rude, they. Will not provide anyone with their corporate phone number. A week After moving out of one of the two units I rented they still billed my card for another month. The clerk refused to assist me, telling me the facility charges if the unit wasnﾃ｢竄ｬ邃｢t swept clean. I had to show him a video I took of the unit empty and swept clean before he decided to go check for himself before making a note in the computer the unit was clean. He refused to give me the corporate phone number. I am still in the second unit, When my card expired I was charged $64 late fee. Once again I went in to the office and the same clerk Emrik once again refused to assist me. He insisted I pay the late fee. He still refuses to give corporate info or manager info. When I stated Iﾃ｢竄ｬ邃｢d leave a negative review he told me to go right ahead. I pay for a 24 hour secure unit, the am gate was stuck open for over a month, and the electricity doesnﾃ｢竄ｬ邃｢t always work. When I asked if they would look into it they told me that they donﾃ｢竄ｬ邃｢t charge for electricity so they will not be fixing it. The unit is pitch black at night therefore not accessible once dark. Once Iﾃ｢竄ｬ邃｢m able to find another facility and get a moving van Iﾃ｢竄ｬ邃｢ll be leaving.

Facility maintenance upgrade was awesome! Choice of operations performed indicates that mgmt (or MRO !) is knowledgeable of subject. Counter people are informed, courteous, and helpful.

I have not been satisfied since Prime Storage took over ownership of Mr. D's Self Storage. My storage unit fee increased and I now have to pay an insurance fee. I do not have very valuable items in my storage unit. A nasty manager (do not know her name) called me last summer and told me that my payment was late. She said I would be charged a late fee and also a lock would be put over my lock to prevent me from entering the unit. She was very rude and unprofessional . I called the main office and had a general manager waive the late fee and have the lock removed from my unit. I never had a storage fee increase or a problem with Mr. D's for all the years that I leased my storage unit. I would have my items removed, but unfortunately I am having personal issues that take priority over this matter.

The guy in the office is so nice and friendly.

Been a tenant for over 2 years and have paid consistently on time. Rate was raised without notice, ( rep at the office said email was sent but I never received it) Representative is lot left to be desired. Informed him about a broken keypad at 911 Lincoln Ave and still has not been fixed. Have more nails embedded in my tires than I can count. Homeless situation has improved somewhat but still exists. Place was taken over from a private owner so are the problems.

its easy access to units, the place is really clean now,

The young man (with the pleasant accent) who works at the front desk is awesome. He is so friendly and professional every time I'm there. The last time I was having trouble with my lock and he came right over to help me. He's the kind of employee I enjoy dealing with.

24 hour access and kept clean. Well lit and wide lanes between buildings

safe clean easy access friendly

The unit I took because it was closer to me house.. the price was cheaper then what I was paying at the other place.

Have used the place seversl years cause of location. New owner's cleaned it up and improved all conditions. Set up online operation making it very convenient.

Mouse droppings all over my stuff. Price has gone up significantly. Not worth it

Since Prime took over over my rate has gone up $45/mo on my unit and the only justification was to bring it to market levels.

No nonsense or gimmicks! Price I was quoted was the price I paid. Secure, clean and very friendly staff

When I secured my unit I was told I would have electricity in the unit and it would be cleaned before move in. It was filthy, and still no electricity in the unit (a year and a half that I've used it). Rates have been raised twice, the entry gate is always left open because it's not working (even after a brand new one has been installed), and you can type any 4 digits and gain access to the facility. I would definitely not recommend this facility to anyone.

Since prime has taken over Mr.Dﾃ｢竄ｬ邃｢S my rent has gone up three times, Iﾃ｢竄ｬ邃｢m forced to pay your insurance, snow removal sucks and you took away our use of a dumpster

The place is always a mess. Security gates usually do not work. Section of the fencing is miss so anyone can get in. Landscapers blow the driveways into the units causing leaves and dirt inside the units

24 hour access helps me get in and out anytime

I have used this storage area for years even before when it was Mr D's. I would have given it 5 stars but i didn't appreciate being forced to buy the insurance for the unit when prime took over

A clean, very spacious, excellent storage place on the Island.

Customer service is a little lacking but overall the place is good. Donﾃ｢竄ｬ邃｢t like that they raise the rent every 6 months especially when youﾃ｢竄ｬ邃｢re on automatic bill pay.

After it snows it often takes days till I can get to my unit. Additionally since it snowed weeks ago there has been a gate wide open. How come my rates went up by over $100 per month and the security got worse?

I do not want to pay extra for insurance ! We only keep sheet metal and some flex in there and I don't need to insure it.

Too expensive and forcing insurance is annoying . I pay less for a whole year of renters insurance .

I found that this was one of the better storage places

I wouldnﾃ｢竄ｬ邃｢t recommend! Based on customer service onsite. I called with an inquiry and the male I spoke with (I believe his name started with an E, he wouldnﾃ｢竄ｬ邃｢t give his full name or employer Iﾃ｢竄ｬ邃｢d info to call the district manager) he was very nasty refused to give an email or another way to contact anyone but him. I was supposed to get a return call within 48hours. That never happened, that was over 2 weeks ago.

Facility is nice but since Prime took over the price has gone up without valid justification.

Help is very good. And very helpful

From the moment IГЇВёВЏ requested Online, received timely responses, follow ups the next day and IГЇВёВЏ had my storage with no issue.