Public Storage - Bedford Heights - 22800 Miles Road

I had a problem but hopefully it was fixed.

THE CUSTOMER SERVICE WAS VERY GOOD AND SHE DID A GREAT JOB EXPLAINING THE RULES AND REGULATIONS OF THE STORAGE UNIT

This place has horrible customer service from both the manager and employee. We tried to do the contactless move in but the manager never sent us the email to complete our move-in. We went to the site the next day and Jeff was horrible. He tried to make us get their insurance even though we told them and were prepared to provide proof of our own insurance. When we told him know he got more of an attitude. We also wanted to use our own lock, be sure to bring your own lock if you want to do that option. We werenﾃ｢竄ｬ邃｢t going to move in right at that moment but since we didnﾃ｢竄ｬ邃｢t have our own lock with us, they made us get their lock. I would not recommend this place to anyone.

Clean storage.. reservation easy and both women at the store were very friendly and helpful. No problems at all.

Nice and very helpful

Was able to get a space promptly. The rep was very knowledgeable and helpful and nice.

The staff was very helpful but the way you advertise the size of the storage units is very deceptive. My 7.5'x 10' unit was barely 9'. If I'd had an object that was 9.5' long it would not have fit. Can't understand why you would blatantly lie.

Would recommend to my friends and family

Easy on line reservation system. Price was good. Staff was easy to deal with at move in.

helpful, more expensive than I expected, timely

Easy move in and friendly

Easy rental, safe, secure, clean and well kept property.

Pretty good service

Easy and friendly set up, of getting my account set up for my storage unit. Val was a big help to making this a smooth transition.

The manager was professional and on point

Great staff and management follow up. Most professional PS experience. My only complaints are 1) Rates are considerably higher compared to other markets I've used PS in. 2) Condition of 10 x 10 exterior unit was less than expected. Had to be swept out prior to my unloading, Unusually low ceiling and water stains/damage on wood walls from obvious past flooding. 3) Access alley/row to unit is too narrow and will cause a traffic jam if two or more vehicles in same row. Only one way in/out of row!

Very friendly and helpful!

Customer Service was excellent...the young lady that waited on me had excellent time management skill

I came to this location just looking at pricing of different size units. Jasmine was very helpful and curtious. If I do end up with Public Storage I will definitely come to this location.

My service experience has been exceptional the staff is great they even give costumer reaction a fair thought...especially maria she is always very knowledgeable and pleasant as for every other p.m. ive encountered at this location just my words of encouragement to keep up the good work thanks

I have my storage place in different state. I have come here couple times to make my payment and Maria always give me and amazing customer service.

The manger she was nice, knowledgeable and everything was easy, i felt like when i called and got a price they should say it's mandatory for the insurance

So far I've had a good time with Public Storage the only thing that has went wrong is my gate key code didn't work and my card says there is 24/7 access but they close at 10 pm other than that all is good.....

Great customer service and very helpful.

The price is ok and the location The parking lot is very small though

The management team of miles public storage facilities added me after I went on line to reserve the size storage space . The storage unit was large enough for me to organize my household item. I would recommend this facility to annyone looking for storage. Do it on line then visit to find out how the can help.

Lights need to be on so you can see what you sre doing. This is why I could not give a 5 star.

I've had to use Public Storage on a few occasions and has never been dissatisfied. I used the W.117 location first and found Russel to be very kind, helpful and keep me up to date with my storage. I then found myself needing your services again and used the Miles location. Once we got past the smell, LOL, before and after they STILL gave me Great service! Now I have to call on you all again and am STILL experiencing the same Great Service and loving it! I'm so happy with your company that I come across town just to use your services, like now. I'm a particular person and I like CLEANNESS and the SERVICE is ALWAYS on point. So, Thank you for the excellent service, cleanliness and pleasant smile with good conversations. To tell you the truth, you need to teach customer edicate to other companies....... Seriously! Respectfully, Crystal Levert

It a nice place told my son and he got one to