StorQuest - Happy Valley / Sunnyside

I reserved a unit online and showed up later that day to be greeted by a very pleasant gentleman who genuinely seemed excited to help and have something to do. He answered all my questions and was very very helpful. The facility seems very clean and secure. The price for my unit was also decent. The only snag was that the system online allowed me to purchase a lock that isn't available, so I had to purchase a second lock and take a credit toward my account. But I was just grateful for the ease of reservation it didn't really matter much to me.

Great staff and facility. Good pricing, accessible and clean.

I just rented a small storage place yesterday. I was very happy with my overall experience. This seems like it will be a very nice place to have for my storage needs.

Very good customer service from the wonderful team

The staff that helped me were awesome. They took me on a tpur and showed me exactly where my unit was and how I would enter. The conversation was light and friendly. Overall, great experience!

They were very helpful in getting me into my unit

Alston is an excellent listener and problem solver . He eliminated my storage needs and stress with ease . I would definitely recommend this company to my peeps .

To early for a reviewed but so far ok

great service and great facility. the leasing manager was excellent and very helpful

Customer service can use a little work but other then that

Great customer service and security! Very clean and well kept facility. I was really impressed with the building and staff overall.

I hate giving bad reviews, but sometimes it feels like a duty, right? TLDR; unreliable and unorganized over several visits, not worth the trouble. I gave this place the benefit of the doubt with our first rocky interaction. We signed up for a space, called ahead to check that our arrival time would work and what we needed to bring, all good. We get there within the timeframe we confirmed on the phone, and a woman I believe was the manager was sitting in her car smoking out front. No biggie, of course, except she informed us she was leaving for her lunch break, and no one would be available to help us check in for 'at least an hour.' We argued back and forth a bit as we had called ahead and were in a time crunch, and eventually she ended up helping us. Great, we moved past it and ended with smiles all around. However, today we needed to get a larger unit, which of course requires checking in at the office again and all. Called ahead to confirm times, but when we get there within the times confirmed, the office is dark and locked up. It is about 10am- not what I would expect lunch time to be, plus again, we had confirmed our arrival window. Super inconvenient, as we were once again working in specific time window, so we moved to one of the much more responsive storage spots in the area and had no trouble, even with a last-minute request.

Moving is always stressful but Happy Valley Storquest really went above and beyond meeting our every need and they did it with a smile. Receiving great customer service these days is so hard so it was a breath of fresh air after driving for two days to feel welcome. Thank you, thank you!!