LocalStorage Bedford

Clean and safe with good location

Not entirely pleased with customer service rep Spent a long time on the phone!

Needed a second unit quickly because we ran out of space & we got another unit the same day. Very happy!!!

Easy to work with and reasonable prices

App is awful. Once I got to the fifth person on the telephone on the third try things improved greatly.

Customer service very nice to deal with

Customer service is excellent the gentleman stayed on the line through the whole process

Called trying to make a pymt and machine just keeps repeating itself. Itﾃ｢竄ｬ邃｢s one thing after another with this unit.

Had good service. Been renting off & on since moving from SC in 1990

Great space for the price, location was a little too discreet for my taste up in the hill. Hope security is good. Great customer service, I had a female and we played phone tag almost for two whole days and she was nice as can be and patient with me and my lack of computer knowledge lol.

My experience with Sparefoot was positive, but direct customer service before and afterwards by the Local Storage company has been awful. Calls werenﾃ｢竄ｬ邃｢t returned, despite the recorded assurance that Iﾃ｢竄ｬ邃｢d here back within 24 hours. I paid online, received a gate code and unit number, 027. The unit was dirty but I had items to store with me, so I stowed them and put my lock in the door. The next day I returned with two car loads of items and a friend to help. When we got there there was a second lock on the door so we had to turn around and leave. I called and used Local Storage website to leave an urgent message. The website wouldnﾃ｢竄ｬ邃｢t upload my message, and no one returned my call. I lost at least two days access to my unit. If this isnﾃ｢竄ｬ邃｢t resolved soon, Iﾃ｢竄ｬ邃｢ll have to post a negative review. I am 72, disabled, and live on a small monthly income. This is already costing me more than what Iﾃ｢竄ｬ邃｢ve already paid.

Good place to put your things in

Pricey since new ownership. There is never a scheduled on-site person as in the past. I feel that there could be at least one Saturday or Sunday when there is someone in the office. Calls to the company number take 24 hours for a response. I know it is an automated cost savings process but one day a week to have a warm body in the office is not asking much I do not think.

Reserved a unit and the call back was immediately returned, answered all my questions and went over every detail with me as to moving in!!

This facility in Bedford had the best price in the area for storage but the gate was open when we arrived and appeared inadequate and broken.

Just glad to have a place to hold my valuable while in proceeds of moving

I did move in over the phone which was great for my busy schedule.

Customer service was outstanding.

It was the best rates in town and everyone it was very very nice

Custom service isnﾃ｢竄ｬ邃｢t always available which was hard to communicate with them since I was on work schedule too. Plus the lights outside the unit werenﾃ｢竄ｬ邃｢t working.

Most padlocks will work at the units. Customer service was amazing!

Super easy to reserve and book my storage unit. I was able to do everything over the phone and online. Customer sevice was able to get me into a storage unit in less than an hour of my original call. Thank you!

Would have never found it without my GPS

Great customer service and very fast reservation. Thank you for helping me get a unit.