Extra Space Storage - 3036 - Newport News - 10429 Jefferson Avenue

Unit was ready for move in with lock in unit. No problems.

Nice customer service, clean lot

I'm very pleased with my unit it was very clean...Custom service was awesome...

Registration for a unit went smoothly, the unit was clean and accessible making move in a breeze.

Itﾃ｢竄ｬ邃｢s enough space for my things, itﾃ｢竄ｬ邃｢s nice and clean and I like that they leave a lock and keys for you because I didnﾃ｢竄ｬ邃｢t have time to go and purchase a lock and key. I would recommend Life Storage if you need nice,clean,and spacious units and the pricing is very decent. Iﾃ｢竄ｬ邃｢m a happy customer thanks life storage.

It's a nice place to have my stuff stored and I am very satisfied with the service.

I need to learn how to measure the unit just seems smaller than it should be for the price

Liz helped us with the move in process. She was very thorough and walked us through all the essential items.

The best ,very clean , excellent service, very well kept.

Gina was excellent in service... availability Just awesome service

Everything was easy. Completely done online social distancing being followed.

Ginia had me in and out to get unit fast and effortlessly. Shes what the world needs a fast kind customer service !

Check-In was quick and easy since they have Rapid Rental. The floor of the unit had some oil on it but nothing we canﾃ｢竄ｬ邃｢t deal with. Overall clean and friendly.

The floor of the unit was a little dirty when we moved in but overall a good experience! Quick check in !

Convenient location for me. Easy access. Very friendly staff that checked me in. Great discount I received during move in. Highly recommended!

On a Saturday night, We were running an hour past closing time; however, Jeana very willing waited for us.The best of Customer Service. Thank you again!

We were in need of a storage unit and went online to search. Loved the reviews on this place and it did not disappoint. The reservation process was simple and the check in was quick and easy and very pleasant! Staff was super helpful and friendly.

Needed to put my belongings in storage quickly because of a death in my family. Gina at facility 052 was fantastically helpful. She answered all my questions and had info I did not even think to ask. Perfect experience!!! Gina is a treasure.

When I contacted sparefoot I was told this location had gate access 24/7, when I got to the storage location I was told there was a monthly fee to have 24/7 gate access. Gina was extremely helpful in getting me all the information I needed for their other location that had free 24/7 access but ultimately the deal I was getting at her location was worth staying there. Had she not been so kind and helpful I might have gone to a different location or storage company altogether, but her customer service is what kept me there. I appreciate all her help in getting me not only a unit I needed but also a good deal!!!

Made me feel very welcome thank you I appreciate everything

Staff was friendly and helpful. They drove me out to the unit to look at it, were very knowledgeable and had a free truck rental.

This was my 1st time using Uncle Bob's storage and customer service (Jeffrey) is outstanding! I rented a storage unit and received a moving truck for free to use. They offer renters insurance for your unit and locks. Though, used my own renter's insurance and brought my own lock. I will always use Uncle Bobs for now own. This place is awesome!

courteous customer service, very helpful, ty

There was a slight system problem during the checkout phase. It wasn't their fault but they went above and beyond because of the inconvenience. GOOD PEOPLE.

Overall everyone was pleasant and made my move much easier...We lost our apartment and the price was great the use of a truck was so helpful...been telling everyone about Uncle Bob's....

Boxes are stupid expensive and I wish you were open just a little later but those are fine. The most annoying thing was, I wasn't told there was a rental insurance when quoted the price. We have renters insurance but haven't been able to get it printed since we are moving so had to pay that. It's not much but because I wasn't told, I am paying renters and you guys rental insurance so a little irritated. Otherwise, nice size space for the price, clean and easy to get into. Overall pleased!

Pleasant except paper work too long

Check in was fast quick, the staff was very friendly and knowledgeable

Did not expect the level of service I received, it was excellent, will definitly recommend to others