Extra Space Storage - 3304 - Newport News - Brick Kiln Blvd.

Wayne, Henry, and Shawna were extremely helpful with questions or services that I had to ask about. Thank you

Nice service and great job done

Wayne was wonderful! His cheerful attitude made my situation so much more pleasant. Kudos to Wayne!!

The Gentleman was super helpful. He was very clear and professional. First class service all the way.

Stephanie is who checked me in. She was friendly, knowledgeable on her business. She answered my question and made everything easy.

Very clean facility. Associate Manager was very professional and friendly. Returned my calls promptly. Good secure location. Unit was in excellent condition and easy to access. Would recommend. Near airport

I like the ease of moving in and the accommodation of providing a truck for me to move. The agent faxed my paper work to ensure that I saved time at the counter to get the truck.

From the moment that I walked in the doors I received friendly customer service, they explained everything in depth and were very thorough with making sure that i understood every aspect that I needed to know about the storage facility.

Great place, clean and good prices

Easy move in, great customer service.

Very easy to set up account online store was Immaculate condition and the manager was awesome great customer service

Uncle Bob's has wonderful service! Due to my job, I was unable to get to the facility until right before the office was scheduled to close at 6 PM. Martin @ Uncle Bob's was understanding and patient. He took the time to show me several different units, despite the approaching closing time. He displayed excellent knowledge of the products offered. He did not rush me at all, even after 6 o'clock rolled around.

The customer service was phenomenal. By far the best I've experienced in a while. Everything was very thorough and it was a great experience choosing Bob's. I'll never chose another storage company in the tidewater region.

Best customer service I've ever had.

Very pleased with the location, accessibility, security, and cleanliness of the facilities. The staff was very friendly & helpful.

Although this property is a little more pricey than other locations, the convenience makes it a good buy. The staff is friendly, professional and courteous.

I was thoroughly impressed with the customer service. I ended up purchasing a larger unit with climate control. The representative even let my dog wander in the office while we did the paperwork!! I was impressed. He was knowledgeable, personable and explained everything I needed to know from insurance to payment options. I would most definitely use and recommend them to others!

This place is awesome! Wide aisles, friendly & competent staff, clean facility.

I have had a great experience at this facility so far. I am very pleased to be storing here.

Quick and painless.

Convenient location and friendly staff.

I was looking for a place for my band to practice. I talked to an individual there that said they allowed that. So I told him to reserve a unit for me. They called the next day to confirm and I once again asked if they allowed bands because I wanted to be certain. They said it was not a problem at all. Day three, I was headed up there to look at the space with a band mate and it was getting close to closing time so I called ahead to make sure they would be able to accomadate us. The lady was extrememly rude and told she would not be able to show me the unit. She said it was too close to closing time and she couldn't do it. She then asked why I even needed to see the space? Are you kidding me? Why would I possibly need to look at something I'm about to rent? I told her I wanted to see where the power outlets were located since it would be vital for what I needed the space for. She then asked why I would need power outlets. Very rude also. I then told her it was because of the band. She then began to inform me they didn't allow bands. At this point I was floored. It's one thing to not allow bands, that is not the issue. The issue is the misinformation that they all seem to have, and the horrible customer service they provided to me, and that's not the way to run a business. I can't comment on, paperwork, security, or cleanliness because I didn't get a chance to see the facility. Although I was offered to see a picture of the unit. Ha!!!!!!